SINGAPORE Senior Communications Project Engineer (Singapore)

Job description

Flexible and hybrid work environment on all our sites which grants a work-life balance. What is my role The Senior Communications Project Engineer is a critical post-sales technical lead dedicated to the APAC market. You will act as the technical integrator/expert ensuring that Enterprise Solutions—encompassing Alcatel-Lucent Enterprise (ALE) core technologies—are deployed with architectural integrity, security, and high reliability. Your mission is to deploy and build the Communication Applications Solution to achieve/meet the complex business requirements with quality technical execution, ensuring the success of both Business Partner-led and Direct Touch projects. Main Responsibilities Solution Design & Planning End to End Infrastructure Evaluation: Review and analyze existing customer communications ecosystems (Legacy PBX, IP, or Hybrid) to assess their readiness for digital transformation and Solution Implementation. Target State Architecture: Propose specific approaches to align communications infrastructure with corporate and Singapore Government (Smart Nation) objectives, focusing on High Availability and Disaster Recovery. Solution Implementation: Review and translate/re-fine the high-level and low-level designs (HLD/LLD) documentations to actual technical instructions, configurable commands, parameters, customizable GUIs & steps on a mix of ALE products (OXE, CCD, VAA, VNA, Dispatch Console, OV8770 etc) and third-party integrations to deliver bespoke end-to-end solutions. Technical Implementation & Delivery Support Technical Authority: Act as the lead Subject Matter Expert (SME) during the post-sales and implementation phases to resolve complex architectural bottlenecks. Product Enhancements: Interface with the ALE Comms Architect and Product House (Comms Business Unit) where needed such that the specific requirements/inputs to raise Product Enhancement Requests (PER) by the Comms Architect for critical feature gaps identified during deployment are captured correctly with no ambiguity. Ecosystem & Partner Enablement Cross-Functional Coordination: Lead efforts across services, product specialists, and R&D to ensure the consistency of final deployed solutions. POC Support: Support Proof of Concept (POC) environments setup and testing lead by our Comms Architect; Demonstrating the interoperability of ALE solutions with existing customer workflows. Partner Mentorship: Share expertise to uplift the technical capabilities of ALE Business Partners (VARs/System Integrators) in Singapore. Competencies & Experience Technical Expertise ALE Mastery: Deep architectural and technical configuration knowledge of the Alcatel-Lucent Enterprise portfolio, specifically OmniPCX Enterprise (OXE), OmniVista, OpenTouch, and Rainbow (UCaaS/CPaaS). Contact Center Specialist: Proven experience in designing and deploying complex Contact Center solutions (ALE OmniTouch CC or Genesys integrations). Network & Security: Strong understanding of SIP Trunking, SBCs, VoIP security protocols, and integration with 802.1x network and security environments. Certifications: ACFE (Alcatel-Lucent Certified Field Expert) level or equivalent is mandatory. ACSE (System Expert) level is highly preferred. Professional Skills Crisis Management: Capability to work under pressure during high-stakes deployments or system outages, maintaining clear communication with stakeholders. Communication: Exceptional English verbal and written skills, with a focus on writing clear, professional technical documentation and proposals. Project Risk Acumen: Ability to identify Project risks and impacts during Project planning and execution with a focus on business outcomes rather than just technical features implementation. Profile Requirements Education: Bachelor’s Degree in Telecommunications, Computer Science, Engineering, or a related field. Overall Experience: 10+ years in customer-facing technical roles (Customer Engineering, Project Lead or Senior Project Team member). Domain Expertise: 10+ years of project implementation and customer technical support experience in the implementation, integration and migration of: Enterprise Voice/VoIP (IP-PBX) Omni-channel Contact Centers (Voice, Email, Chat) Unified Communications & Collaboration (UC&C) Cloud Transition (Private, Public, and Hybrid Cloud models) SIP Trunks and 3rd Party Integrations Market Knowledge: Solid understanding of the Government, Public Sector and enterprise landscape, including local regulatory requirements and competitive vendor alternatives. Functional Competencies Accountability: Takes full ownership of the implementation integrity & security of a project from inception to final acceptance. Influence: Ability to negotiate and persuade technical stakeholders and partners toward best-practice security and communication standards. Continuous Learning: Commitment to staying ahead of market trends and the rapid evolution of AI-driven communications. Join a key player in digital innovation ! We are Alcatel-Lucent Enterprise, our vision is to deliver the customized technology experiences our customers need. Our mission is to make everything connect by delivering digital age networking, communications and cloud solutions with services tailored to ensure our customers’ success. In the Cloud. On Premise. Hybrid. ALE is a trusted advisor to more than a million customers all over the world and active in 50+ countries. If you think that this job is for you, apply now ! Take a first step to join world Where Everything Connects. Apply now » Find similar jobs: Toutes les offres, All Jobs ALE WEBSITE LEGAL PRIVACY COOKIE POLICY Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. © Copyright 2026 ALE International, ALE USA Inc. / All rights reserved in all countries. The Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. 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