Credit Management Team Leader

Job description

Role Description: Join our Credit Control team and play a key leadership role in driving effective credit management, maximising cash flow, and minimising bad debt across the business. You will lead a high-performing team, influence credit strategy, and work closely with stakeholders to deliver excellent commercial outcomes while supporting team development and continuous improvement. Location: This is a hybrid role based in our London office with occasional travel to Guildford, with the expectation to attend the office 40% of your time. Salary Information: Pay: Circa £60000 per year. Pay is based on experience, skills and location and forms part of our wider total rewards package. About You As Credit Management Team Leader you will: Lead the implementation and delivery of credit management policies to maximise cash flow and minimise bad debt. Manage offshore team relationships and service performance, monitoring KPIs and ensuring delivery against agreed standards. Manage and oversee proactive credit management activities across broker accounts and non-standard accounts. Analyse financial health and credit risk, making recommendations to improve risk management and account performance. Build strong relationships with brokers and stakeholders, undertaking visits when required to resolve account issues. Lead, motivate and develop a team, supporting performance management, recruitment, training and career development. Contribute to business planning, budgeting and forecasting, including bad debt provisions and team costs. Oversee debt recovery activities and manage relationships with debt recovery agents, solicitors and insolvency practitioners. Act as the highest point of referral for technical credit management matters. Authorise write-offs within delegated authority and monitor litigation-related bad debt cases. Produce management information and ensure service standards are maintained through monitoring and audit activities. Drive continuous improvement initiatives, contributing to governance forums and supporting effective stakeholder engagement. Essential Skills: Strong credit management and credit control expertise. Experience leading, coaching and developing high-performing teams (minimum 5 years). Ability to assess financial health, analyse risk and make sound commercial decisions. Strong stakeholder management and relationship-building skills. Experience managing debt recovery processes and external recovery partners. Excellent communication and collaboration skills. Ability to interpret management information and use data to support decision-making. Strong organisational skills with the ability to balance multiple priorities and deliver results. Understanding of regulatory requirements and governance within financial services environments. Desirable Skills: Experience working within the insurance or financial services sector. Knowledge of insolvency processes, litigation management and debt recovery practices. Experience contributing to operational improvement initiatives and process optimisation. Experience working with management information, reporting and business planning activities. Responsible Artificial Intelligence usage. What We Will Offer You: Recognised and rewarded for a job well done, we have a range of flexible benefits for you to choose from- so you can pick a package that’s perfect for you. We also offer flexible working options, global career opportunities across the wider Allianz Group, and fantastic career development and training. That’s on top of enjoying all the benefits you’d expect from the world’s number one insurance brand, including: Flexible buy/sell holiday options. Hybrid working. Annual performance related bonus. Contributory pension scheme. Development days. A discount up to 50% on a range of insurance products including car, home and pet. Retail discounts. Volunteering days. Our Ways of Working Do you need flexibility with the hours you work? Let us know as part of your application and if it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen. Here at Allianz, we are signatories of the ABIs flexible working charter. We believe in supporting hybrid work patterns, which balance the needs of our customers, with your personal circumstances and our business requirements. Our aim with this is to help innovation, creativity, and you to thrive - Your work life balance is important to us. Inclusive Support & Accessibility At Allianz, we are committed to fostering building an inclusive, accessible workplace where everyone can thrive. As a Disability Confident employer, we welcome applications from disabled and neurodivergent candidates and offer tailored adjustments throughout the recruitment process and in the workplace, whether that’s assistive technology, ergonomic equipment, flexible working arrangements, mentoring or coaching. We want to encourage candidates to speak with us about any adjustments they may need. We’re here to support you. If you have a disability or long‑term health condition and meet the essential criteria, you can choose to be considered through our Offer an Interview Scheme. Contact our Resourcing team to opt into this scheme or for assistance with your application, including larger text, hard copies, or spoken applications. Hr-recruitment@allianz.co.uk For any inquiries or to submit your application, please contact: Cathryn.thomas@allianz.co.uk Closing date: 10th November 2026 We reserve the right to close the advert early if we reach enough applications. Join us – Let’s Care for Tomorrow. #LI-Hybrid .