Product Partner Manager, Scaled

Job description

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Figma’s Business Development & Partnerships team accelerates our company goals by working with partners to enhance product experiences, expand our ecosystem, and drive user and revenue growth. As Figma’s product portfolio and user base continue to evolve, the team plays a critical role in connecting our platform to a broader network of builders, developers, and solution partners. As a Scaled Partner Manager, you’ll help shape how Figma engages and supports our growing community of technology partners. You’ll manage relationships with dozens of partners through scalable programs that you help define and that connect them with the teams best suited to help, spanning product, marketing, enablement, and operations, to ensure a seamless experience. This is an exciting opportunity to build and scale a program that fuels innovation across Figma’s ecosystem. You’ll collaborate extensively with partners and cross-functionally with teams at Figma to drive meaningful impact for Figma, our partners, and users—helping shape how millions of people experience and extend Figma’s platform. This is a full time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: • Serve as the principal architect of our scaled partner program by combining traditional partner management with robust program management to create repeatable blueprints and establish and execute on operational frameworks to drive growth with and through our product partners • Manage and support a portfolio of ~50 technology partners through scalable engagement programs that help partners succeed and drive value for Figma’s users • Serve as the primary point of contact for partner inquiries, triaging questions and connecting partners with the right internal teams across product, marketing, operations, and enablement • Develop and operationalize scalable systems such as newsletters, FAQs, and enablement resources to keep partners informed and aligned with Figma’s product roadmap and priorities • Drive cross-functional execution with product, marketing, and events teams to spotlight partners across the Figma ecosystem, including Config and Figma Community initiatives • Measure and improve partner engagement, satisfaction, and overall program health by designing repeatable processes and clear success metrics • Experiment and iterate on new programs that make it easier for developers and integration partners to innovate on top of Figma • Champion partner and user needs internally, balancing business impact with customer experience to ensure our ecosystem continues to thrive We’d love to hear from you if you have: • 5+ years of experience in a SaaS or technology company, with at least 2 years in partnerships, ecosystem programs, partner enablement, or a technical, customer facing role • Strong communication skills—you can clearly explain both business and technical concepts to diverse audiences and write with clarity and warmth • Experience collaborating cross-functionally with technical and non-technical teams such as product, marketing, sales, and operations, with demonstrated ability to plan, coordinate, and prioritize multiple projects simultaneously • Operational excellence—you love improving processes, building templates, and creating scalable systems that make everyone’s lives easier • Ability to properly balance the needs of our business, the partner, and the customer through partnerships While it’s not required, it’s an added plus if you also have: • Experience supporting developer or technology partner ecosystems—for example, through app marketplaces, integrations, or API programs • A background or passion for design tools, developer platforms, or SaaS ecosystems • Prior experience managing communications or enablement at scale, such as newsletters, webi