Director - Software Asset Management

Job description

ABOUT US: LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services – and our open-access model – we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity. LSEG is headquartered in the United Kingdom, with significant operations in 65 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG’s ticker symbol is LSEG. OUR PEOPLE: People are at the heart of what we do and drive the success of our business. Our values of Integrity, Partnership, Excellence and Change shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential. We know that real personal growth cannot be achieved by simply climbing a career ladder – which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 65 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers. About Group Procurement: Group Procurement is responsible for managing third-party supplier engagements, partnering with the business to drive performance and sustainable value from our supplier relationships. We aim to make LSEG easier and more attractive to do business with, and we consider our suppliers as a source of competitive advantage and total cost of ownership. We operate a business partnering and supplier relationship management (SRM) model, aligned to partner groups and spend categories, ensuring value through early and strategic engagement and insightful vendor spend analytics. The Software Asset Management capability forms a key part of managing our software suppliers, compliance and ensuring we get the best value from our software contracts Role Summary This role will manage LSEG Software Asset Management capability and overseeing LSEG’s Top 60+ software vendor’s compliance and a software renewals team which manages close to 200 renewals yearly. This role sits within Technology Procurement, reporting to the Head of Technology Procurement. Technology Procurement who looks after global procurement activities including engagement and ongoing management of third-party suppliers, the sourcing, risk, vendor strategy, and roadmap for the spend. A key part of the role is leading a large outsourced Managed Service Provider which provides Software License Helpdesk capabilities and produce Effective License Positions (ELPs) for approximately £400M in annualized spend.  The role provides business ownership for the SAM discovery toolset, working in collaboration with our partners in technology. This position supervises 1000+ annual end user software orders through the MSP. Budget Responsibility: £6m (Indirect) Direct Reports: ~1 Indirect Reports: ~26 Key responsibilities of the role: Strategic accountabilities Lead an outsourced Managed Service Provider that interpret LSEG's software license agreements and identify rules, obligations, and product metrics to ensure compliance with all software licenses agreements and software usage through the production of Effective License Positions (ELPs) Help set the business direction of technology asset discovery tools (currently BigFix & Flexera) Lead across the business to ensure software contract compliance and performance between departments Develop, implement, and refine software asset management policies, processes, and procedures Ensure compliance with applicable regulations, and developing regulations (such as DORA) Implement Policy and Process in support of IT Asset Management (ITAM) program goals; promote the ITAM program (ServiceNow) and assist in setting program goals Take an active role in achieving operational effectiveness Operational responsibilities Coordinate resolution of technical data requirements required to resolve ELPs and license compliance Provide coordination across technical and business units for signoff of the ELP Coordinate with Technology Procurement for renewals, and new software contracts Support software maintenance renewal requirements, coordinating with software owners on demand requirements Provide technical expertise and support for projects and audits Work with team leadership, business groups, and accounting staff to analyze and resolve complex issues associated with software licensing rights Responsible for the software license desk MSP and help resolve end-user issues with ordering Ensure ideas and change are implemented in a timely manner, in line with business requirements Support licensing requirement for cloud migrations of on-prem licenses and help drive financial model on costing and license consumption Support of a fast paced transformation programme Experience and skills required: Extensive experience in software audit or software consulting role, or leading software compliance function Significant experience managing Managed Service Provider teams Experience working directly with software vendor to resolve compliance matters Bachelor’s degree or equivalent experience Experience with FlexeraOne Experience with ServiceNow CMDB module or similar Experience with BigFix Inventory, ILMT or similar Ability to analyze software discovery data Advanced Excel skills Knowledge of complex vendor software contracts, licensing terminology, and software licensing rights Experience in conducting software vendor audits, Understanding of risks of non-compliance Proven results in software cost avoidance and savings Strong financial knowledge, understanding of profit and loss accounts and balance sheets Experience/knowledge of working with near/offshore delivery centres Familiar and comfortable with intermediate IT tools, SAM and Procurement systems, ability to provide management information to assist sourcing and contract management process Ability to build relationships, influence and act as an expert across the organisation up to Executive level Team Coaching and mentoring Good communication and influencing skills (written and verbal) Strong top-down critical thinking and the ability to produce compelling narratives to guide team members to sound decision-making Ability to cut through complexity, be pragmatic and get things done Desirable: IAITAM Certified Software Asset Manager certification ITIL, CISA, or CISSP certification Experience of procurement and/or SAM in a Financial Services Regulated Environment, Information Services Companies; FinTechs; Multi-country organisations preferred FinOps.org FinOps Certified Practitioner certification or relevant experience Hands-on experience of sourcing in a global business, across the full sourcing lifecycle, including supplier engagement/issue resolution, due diligence, purchasing, contract creation, contract management, ongoin