Track Lead (Support & Operations)

Job description

Job Description: Observability Lead Role: Observability Lead Location: India Experience: 8+ years overall, with strong Observability/SRE experience Role Objective Lead the Observability capability across infrastructure, cloud and applications, driving proactive monitoring, faster root-cause identification, service reliability and automation. Key Responsibilities Key Responsibilities Own the end-to-end Observability strategy , covering Metrics, Logs, Traces, Events and Alerts . Lead implementation and optimisation of enterprise observability platforms such as Dynatrace, New Relic, Grafana, Prometheus and SolarWinds . Design service health dashboards covering availability, performance, capacity and critical service KPIs. Analyse recurring incidents, telemetry patterns and alert fatigue to identify systemic problems and improve monitoring policies. [Requiremen...oring Lead | Outlook] Establish SLIs/SLOs , alerting standards, monitoring policies and service-health practices. Drive AIOps and AI-based observability , including automated event correlation, anomaly identification and root-cause analysis. Partner with Application, Infrastructure, Cloud, SRE, ServiceNow/ITSM and Cyber Security teams during major incidents and problem investigations. Lead monitoring improvements across Azure, on-premises and hybrid environments . Drive automation using Python, PowerShell/Bash, APIs, Terraform and Ansible . Improve alert quality, routing, runbooks, incident response and monitoring workflows. Lead technical troubleshooting/war rooms and correlate logs, traces, application behaviour, deployments and infrastructure changes. Manage Observability initiatives from requirements gathering through design, implementation, onboarding and operational handover . Provide technical leadership, prioritise team activities, manage dependencies and communicate risks/blockers to stakeholders. [Requiremen...oring Lead | Outlook] Maintain technical documentation, operational playbooks and audit/compliance evidence. Skill Requirements Technical Skills Must Have Strong understanding of Observability and SRE principles Dynatrace / New Relic / Grafana / Prometheus / SolarWinds Metrics, Logs, Traces and distributed application monitoring OpenTelemetry (OTel) and instrumentation concepts Azure monitoring and cloud-native observability Python, PowerShell/Bash and API-based automation Dashboard design, alert policies and event correlation Incident, Problem and Change Management Container/Kubernetes monitoring Performance and capacity analysis An internal Grafana-focused requirement also specifically calls for the LGTM stack: Loki, Grafana, Tempo and Mimir , along with OpenTelemetry, Terraform, Ansible, containerisation and SLO definition, which would be valuable additions if this Lead will own your next-generation observability platform. [Hello Frie...Locatio | Viva Engage] Other Requirements Leadership / Functional Skills Strong customer and stakeholder management Ability to lead technical teams and cross-functional troubleshooting Excellent problem-solving and analytical skills Ability to translate business/service requirements into an Observability design Strong ownership of operational excellence and continual improvement Presales/solutioning mindset for identifying and demonstrating business value from Observability Preferred Certifications Dynatrace / New Relic / Grafana certification Microsoft Azure certification Kubernetes/CKA certification ITIL 4 SRE/DevOps certification Key Success Measures Reduced MTTD & MTTR | Alert Noise Reduction | Improved Service Availability | Higher Automation | SLO Compliance | Faster RCA | Proactive Problem Identification Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. 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