Senior Process Manager LTC

Job description

This role is responsible for overseeing end-to-end Order to Cash (OTC) operations, ensuring process excellence, compliance, and continuous improvement. The individual drives operational efficiency by managing order management, invoicing, collections, dispute resolution, and cash application, while leading a high-performing team. They play a critical role in optimizing workflows, collaborating with internal stakeholders, and delivering accurate financial outcomes that support organizational objectives. Key Responsibilities 1. Oversee order management by utilizing ERP systems to ensure timely and accurate processing, fulfillment, and tracking of customer orders. 2. Supervise invoicing activities with financial tools to guarantee precision and promptness in billing, aligning with company policies and compliance standards. 3. Manage credit approvals and collections using risk assessment frameworks and collection platforms, ensuring timely receipt of payments and minimization of bad debts. 4. Resolve customer disputes by leveraging communication skills and root-cause analysis tools, ensuring quick and satisfactory resolution to maintain client relationships. 5. Direct cash application processes using reconciliation software to post payments including cash, cheques, EFT, and lockbox transactions, ensuring accurate ledger maintenance. 6. Lead and mentor the OTC team through performance management tools, fostering skill development, engagement, and a culture of continuous improvement. 7. Identify and implement process optimization initiatives using Lean or Six Sigma methodologies, driving productivity enhancements and cost reductions across the OTC cycle. 8. Collaborate with sales, logistics, and finance teams via workflow management platforms to ensure seamless order-to-cash operations and resolve interdepartmental challenges. 9. Prepare and analyze operational and financial reports using data analytics tools to monitor order status, receivables, and cash flow, supporting strategic decision-making. 10. Manage performance and service level agreements (SLAs) using service management systems to ensure high satisfaction for both internal and external clients. 11. Plan and coordinate staffing activities, ensuring alignment with documented policies and optimal resource allocation. 12. Manage client relationships through effective communication and solution-oriented approaches, supporting business retention and growth. 13. Oversee project budgets and schedules, ensuring delivery within financial and time constraints. Skill Requirements 1. Advanced Proficiency In Otc Process Management, Including Order Management, Invoicing, Credit, Collections, Dispute Resolution, And Cash Application. 2. Advanced Proficiency With Erp And Financial Management Systems (E.G., Sap, Oracle, Or Equivalent). 3. Advanced Proficiency In Data Analysis And Reporting Using Excel, Power Bi, Or Similar Tools. 4. Advanced Proficiency In Leading Teams And Driving Performance Improvement Using Coaching And Feedback Techniques. 5. Advanced Proficiency In Process Optimization Methodologies Such As Lean Or Six Sigma. 6. Advanced Proficiency In Stakeholder Management And CrossFunctional Collaboration. Other Requirements 1. Lean Six Sigma Green Belt or equivalent certification (optional but valuable). 2. Certification in SAP FI/CO or Oracle Financials (optional but valuable). Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Copyright © 2026 HCL Technologies Limited Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. Required Cookies Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website to function: "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data center "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another Cookies from provider SAPasserviceprovider are required and cannot be turned off Functional Cookies These cookies provide a better customer experience on this site, such as by remembering your login details, optimizing video performance, or providing us with information about how our site is used. You may freely choose to accept or decline these cookies at any time. Note that certain functionalities that these third-parties make available may be impacted if you do not accept these cookies. Consent to all Functional Cookies Functional Cookies Provider Description Enabled Vimeo Vimeo is a video hosting, sharing, and services platform focused on the delivery of video. Opting out of Vimeo cookies will disable your ability to watch or interact with Vimeo videos. Cookie Policy Privacy Policy Terms and Conditions Consent to cookies from provider Vimeo YouTube YouTube is a video-sharing service where users can create their own profile, upload videos, watch, like, and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos. Cookie Policy Privacy Policy Terms and Conditions Consent to cookies from provider YouTube Advertising Cookies These cookies serve ads that are relevant to your interests. You may freely choose to accept or decline these cookies at any time. Note that certain functionality that these third parties make available may be impacted if you do not accept these cookies. Consent to all Advertising Cookies Advertising Cookies Provider Description Enabled Google Analytics Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Cookie Information Privacy Policy Terms and Conditions Consent to cookies from provider GoogleAnalytics Google Tag Manager Google Tag Manager is a tag management system for conversion tracking, site analytics, remarketing, and more. Privacy Policy Terms and Conditions Consent to cookies from provider GoogleTagManager LinkedIn LinkedIn is an employment-oriented social networking service. We use the Apply with LinkedIn feature to allow you to apply for jobs using your LinkedIn profile. Opting out of LinkedIn cookies will disable your ability to use Apply with LinkedIn. Cookie Policy Cookie Table Privacy Policy Terms and Conditions Consent to cookies from provider LinkedIn