Global MedInfo Operations Manager Bengaluru, Karnataka Category: Medical Affairs

Job description

Job Posting Find jobs for Location Radius Global MedInfo Operations Manager Bengaluru, Karnataka Apply Now Job ID R0191817 Category Medical Affairs Subcategory Commercial Business Unit Global Portfolio Division Job Type Full time By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description The Future Begins Here At Takeda, we are leading digital evolution and global transformation. By building innovative solutions and future-ready capabilities, we are meeting the need of patients, our people, and the planet. Bengaluru, the city, which is India’s epicenter of Innovation, has been selected to be home to Takeda’s recently launched Innovation Capability Center. We invite you to join our digital transformation journey. In this role, you will have the opportunity to boost your skills and become the heart of an innovative engine that is contributing to global impact and improvement. Role Objectives : • Coordinate day-to-day operational support for Global Medical Information and Medical Information call-center services • Monitor inquiry workflows, service performance, quality, issue escalation, knowledge-content availability and partner delivery • Support Global Medical Information audit and inspection readiness through documentation retrieval, evidence-pack preparation, request tracking and quality-system record maintenance • Provide operational reports and support process improvement and risk management activities across Global Medical Information Key Responsibilities : Medical Information Activity Delivery • Support case management and escalation workflows for Medical Information activities • Monitor inquiry volumes, response times, backlog and capacity indicators against agreed expectations • Coordinate handoffs and operational gaps across Global Medical Information teams, and call-center vendors • Coordinate quality monitoring activities and escalate quality findings to the Global Medical Information teams Performance & Continuous Improvement • Prepare scorecards and reports covering demand, activity performance, quality, escalations and open issues • Identify recurring operational gaps and escalate to the Global Medical Information teams • Support activity reviews and implementation of agreed operational changes Risk Management Activities • Support audit and inspection Material Preparation and Activity Tracking • Retrieve and compile accurate, complete documentation from content repositories in response to audit queries • Keep track of audit/inspections open Corrective and Preventive Actions (CAPAs) related to Medical Information • Coordinate updates to Medical Information-related regulatory documentation (e.g. PSMF) and associated data maintenance activities (e.g. Med Info Websites). Metrics & Reporting Activities • Generate periodic and ad-hoc GMI reports for products/TA and regions/LOCs in accordance to GMI templates and guidance from GMI teams Qualifications : Experience: More than 5-8 years of relevant professional experience, including at least 3 years within the biopharmaceutical industry experience in Medical Information, Medical Writing content operations required. Experience in vendor management, healthcare contact centers, inquiry management, vendor operations is preferred. Technical skills: • Working knowledge of Medical Information inquiry and contact-center operations • Understanding of scientific inquiry escalation requirements • Experience monitoring performance, workflows, capacity and vendor delivery • Familiarity with inquiry-management, knowledge-management and reporting platforms • Strong operational analysis, coordination and problem-solving capabilities • Experience working with AI-enabled tools • Attention to detail Education: Degree in Medicine, Pharmacy, Life Sciences, Public Health, Medical Communications, or a related field required. Advanced scientific or healthcare qualifications (PharmD, PhD, or equivalent) are preferred. Languages: Fluent English required; additional languages advantageous BENEFITS: It is our priority to provide competitive compensation and a benefit package that bridges your personal life with your professional career. Amongst our benefits are: Competitive Salary + Performance Annual Bonus Flexible work environment, including hybrid working Comprehensive Healthcare Insurance Plans for self, spouse, and children Group Term Life Insurance and Group Accident Insurance programs Employee Assistance Program Broad Variety of learning platforms Diversity, Equity, and Inclusion Programs Reimbursements – Home Internet & Mobile Phone Employee Referral Program Leaves – Paternity Leave (4 Weeks) , Maternity Leave (up to 26 weeks), Bereavement Leave (5 calendar days) #Li-Hybrid Locations IND - Bengaluru Worker Type Employee Worker Sub-Type Regular Time Type Full time Apply Now Share this job Facebook Xing LinkedIn Email Related content Learn more Frequently Asked Questions Learn more Healthcare for all Learn more How We Partner Learn more Innovators in Science Award Winners Learn more Luck is not a strategy Learn more Takeda Unveils Newly Renovated Cambridge Building Learn more Our Commitment to the Planet Learn more Our Products Learn more Our R&D Pipeline Learn more Patient Story: Rosie Learn more Putting Patients First Learn more Sustainable Value Report 2023 Learn more Takeda Global Headquarters Learn more Informiere dich über Stellenangebote Takedas Produktionsstandort Learn more Takeda in the US Learn more Takeda’s Global CSR Program Learn more The History of Takeda Learn more Values and Corporate Governance Learn more Takeda Manufacturing - 2021 Facilities of the Year Learn more Takeda Acquires Adaptate Therapeutics Learn more BioLife Plasma Services Learn more Biotech Site in Covington, GA Learn more <li class="js-hub-item hub-content__item showing-by-filter showing-by-load" data-hub-read-time="" data-hub-origin="False" data-hub-title="Takeda’s Position on Climate Change" data-hub-meta-title="" data-hub-meta="" data-hub-url="jobs.takeda.com/" data-hub-isfallbackpage="False" data-hub-order="0" data-hub-link="https://www.takeda.com/4ab3a2/siteassets/system/who-we-are/companyinformation/positions--guidelines/takeda_position_climate_change_2020.pdf" data-hub-image="https://tbcdn.talentbrew.com/company/1113/v3_0/img/content/rc_climate_change.png" data-hub-created-by="TMP created" data-hub-date-updated="02/26/2025 19:36:54" data-hub-date-created="02/26/2025 19:36:54" data-hub-date-override="08