Director Head Of NA EU Sales

Job description

Work Your Magic with us! Start your next chapter and join EMD Electronics. Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us. Everything we do in EMD Electronics is to help us deliver on our purpose of being the company behind the companies, advancing digital living. We are dedicated to being the trusted supplier of high-tech materials, services and specialty chemicals for the electronics, automotive and cosmetics industries. We foster a global collaborative organization made up of individuals who have the passion to win, obsess about the customer, are relentlessly curious and act with urgency. Together, we push the boundaries of science to make more possible for our customers. Your Role: The Director, Head of NA & EU Sales, is a senior commercial leader responsible for driving end-to-end sales performance across the North America and European Union markets. This leader is responsible for the full customer lifecycle, from strategic account management and regional engagement to business development, financial performance, and sales operations excellence. The role serves as the primary commercial interface for key customers and internal stakeholders across both regions, ensuring alignment with Delivery Systems & Services (DS&S) global strategy while delivering against revenue, margin, and growth targets. Key Accountabilities Customer Account Management & Regional Engagement Serve as the senior commercial owner for key customer accounts across the NA and EU, ensuring deep, trusted relationships at all levels of the customer organization. Lead and coordinate regional sales teams to deliver consistent, high-quality customer engagement, including regular technical reviews, business reviews, and executive-level interactions. Develop and execute tailored account plans for strategic customers, identifying growth opportunities, managing contract renewals, and ensuring customer satisfaction and retention. Strengthen enterprise relationship with Tier 1 accounts for joint, long-term technical and product roadmaps. Engage with GSAM, Regional DS&S leaders and material BU sales leaders for one-Merck face to customers. Pursue integrated solutions across BUs and potentially across Sectors Oversee the resolution of customer escalations and complaints by coordinating cross-functionally with operations, product management, and technical service teams. Support Quality performance by driving response for high-power containment, corrective and preventative actions. Maintain active presence in key markets through customer visits, industry conferences, and trade events across the NA and EU. Build and sustain relationships with key industry stakeholders, including OEM partners, research institutions, and industry associations relevant to DS&S target markets. Sales Operations Excellence Drive sales operations discipline across the NA and EU regions, ensuring robust processes for pipeline management, order fulfillment coordination, and customer contract administration. Lead the regional sales forecasting process, providing accurate, timely, and data-driven volume and revenue forecasts to support demand planning and supply chain alignment. Collaborate closely with supply chain, planning, and operations teams to translate commercial forecasts into actionable demand plans. Ensure all sales-related documentation is created, reviewed, and submitted in accordance with company standards. Implement and continuously improve sales process frameworks, tools, and reporting cadences to enhance team productivity and commercial visibility. Monitor and report on key sales performance metrics (KPIs) for the NA and EU regions, providing regular updates to senior leadership, including pipeline sufficiency, conversion and win rates Business Development Identify, qualify, and pursue new business opportunities across the NA and EU, including new customer acquisition, market segment expansion, and new product introduction support. Lead the development and execution of commercial plans for target markets and product lines, incorporating market intelligence, competitive analysis, and customer insights. Conduct ongoing market research and competitive benchmarking to anticipate market trends, customer needs, and competitive actions. Develop and deliver customer presentations, training modules, and marketing communication programs to support new business initiatives and product launches. Collaborate with the DS&S Global Marketing Team to develop and execute market strategies, promotional programs, and trade show participation plans. Support product positioning and rationalization activities, providing regional market input to global product management and marketing teams. Promote a culture of innovation within the commercial and technical teams to identify and develop new growth opportunities. Risks & Opportunities Identification Proactively identify, assess, and communicate commercial risks and opportunities across the NA and EU customer base and market landscape. Monitor geopolitical, regulatory, and macroeconomic developments in the NA and EU that may impact customer demand, supply continuity, or competitive positioning. Develop and maintain a structured risk register for the region, including mitigation plans for key commercial risks such as customer concentration, pricing pressure, and competitive displacement. Identify and escalate supply, quality, or service risks that could impact customer satisfaction or revenue delivery. Leverage customer and market intelligence to surface emerging opportunities for volume growth, share gain, or new application development. Financial Performance (Revenue & Margin) Own the P&L accountability for DS&S sales in the NA and EU, delivering against annual revenue, gross margin, and operating plan targets. Develop and manage the regional commercial budget, including pricing strategy, margin management, and investment in customer-facing activities. Oversee pricing decisions, quote approvals, and margin adjustments for the NA and EU customer base. Drive revenue growth through a combination of volume expansion, price realization, and mix optimization across the product and customer portfolio. Provide regular financial performance reporting to senior leadership, including variance analysis, outlook updates, and corrective action plans. Partner with Finance to ensure accurate revenue recognition, accruals, and financial reporting for the NA and EU regions. Risks & Opportunities Identification Proactively identify, assess, and communicate commercial risks and opportunities across the NA and EU customer base and market landscape. Monitor geopolitical, regulatory, and macroeconomic developments in the NA and EU that may impact customer demand, supply continuity, or competitive positioning. Develop and maintain a structured risk register for the region, including mitigation plans for key commercial risks such as customer concentration, pricing pressure, and competitive displacement. Identify and escalate supply, quality, or service risks that could impact customer satisfaction or revenue delivery. Leverage customer and market intelligence to surface emerging opportunities for volume growth, share gain, or new application development. Financial Performance (Revenue & Margin) Own the P&L accountability for DS&S sales in the NA and EU, delivering against annual revenue, gross margin, and operating plan targets. Develop and manage the regional commercial budget, including pricing strategy, margin management, and investment in customer-facing activities. Over