Technology Support Engineer

Job description

Project Role : Technology Support Engineer Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution. Must have skills : PHP (Programming Language) Good to have skills : Hyper Text Markup Language (HTML) Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As a Technology Support Engineer, a typical day involves addressing and resolving incidents and problems that affect various business system components to maintain smooth and stable operations. The role includes managing change requests by creating and implementing them carefully, as well as updating knowledge base articles to enhance troubleshooting efficiency. Collaboration is key, as the position requires working closely with vendors and service management teams to analyze issues and find effective solutions, ensuring minimal disruption to business activities and continuous system reliability. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in documenting processes and procedures to improve team knowledge sharing. - Support junior team members by providing guidance and sharing expertise. - Engage proactively in identifying potential system improvements and operational efficiencies. Professional & Technical Skills: - Must To Have Skills: Proficiency in PHP (Programming Language). - Good To Have Skills: Experience with Hyper Text Markup Language (HTML). - Strong problem-solving abilities related to system incidents and operational challenges. - Familiarity with change management processes and documentation standards. - Ability to collaborate effectively with cross-functional teams and external vendors. - Experience in maintaining and updating technical knowledge bases for troubleshooting. Additional Information: - The candidate should have minimum 3 years of experience in PHP (Programming Language). - This position is based at our Bengaluru office. - A 15 years full time education is required. 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.