Customer Service Team Manager Japan Life Science

Job description

メルクと一緒に、あなたの力を発揮しよう！ 冒険、限界への挑戦、そして発見に焦がれるあなたへ。あなたの大志を、メルクで羽ばたかせましょう！科学とテクノロジーを駆使したイノベーションに情熱を注ぐメルクのスタッフは世界中で活躍中です。ヘルスケア、生命科学、エレクトロニクスの分野で、メルクのソリューションは人々の暮らしをますます豊かなものにしています。あなたとメルクの力を合わせて、大きな夢を抱きましょう。メルクは、人、顧客、患者、そしてこの地球という惑星が共存する豊かな世界の構築に情熱を注いでいます。このためメルクでは、好奇心にあふれた人材を募集中です。メルクと一緒に、想像を超えた世界を開拓しませんか？ Customer Service Team Manager, Japan Location Japan Your Role As the Customer Service Team Manager for Japan, you will play a pivotal role in shaping the quality, consistency, and future direction of customer service operations in one of our key markets. You will lead a dedicated local team, drive cross-functional collaboration, and ensure seamless service delivery during an important period of organizational evolution. Balancing operational stability with continuous improvement, you will build a high-performing, customer-focused team culture, and directly influence how the organization serves its customers today and tomorrow. Who You Are You bring relevant experience in customer service, sales support, or a related operational environment, with a demonstrated ability to lead and develop teams. You have a strong track record of people management or are ready to step into team leadership responsibility, with the ability to coach, motivate, and hold others accountable. You communicate with clarity and confidence, and you are skilled at managing stakeholders across functions such as sales, supply chain, quality, and finance. You are comfortable navigating change and continuous improvement at the same time, with sound judgment and a strong sense of ownership. You are experienced in working across functions in complex business environments, with the ability to prioritize, solve problems, and drive actions with urgency and clarity. You are familiar with relevant business systems and tools, including SAP, and standard reporting and productivity platforms. You are fluent in Japanese, required for local team leadership and stakeholder management, and have working proficiency in English for communication with stakeholders across countries. 私たちが提供するもの： 私たちは、さまざまな背景、視点、人生経験を持つ好奇心旺盛な人々で構成されるグループです。この多様性が卓越性と革新を促進し、科学と技術のリーダーシップを強化すると信じています。私たちは、すべての人が自分のペースで成長し発展するためのアクセスと機会を創出することにコミットしています。何百万もの人々に影響を与え、誰もが人類の進歩を支持できるようにする包括性と帰属感のある文化を築くために私たちに参加してください！ 今すぐ応募して、発見を促し、人類の発展を高めることに専念するチームの一員になりましょう！