Claremont Building & Campus Americas Leader Nort

Job description

General Summary The Building & Campus Americas Leader leads the regional business agenda and commercial execution across the United States, Canada, and CALA. This senior leader functions as the regional general manager for the Americas, with accountability for Sales, Systems Engineering, Regional Marketing, and Customer Service, and shared ownership of revenue growth, gross margin, market share, forecast accuracy, pricing execution, channel performance, demand creation, and customer experience. The role leads the Americas Sales, Systems Engineering, Regional Marketing, and Customer Service organizations and establishes an integrated go-to-market and customer engagement model across direct sales, distribution, partners, consultants, contractors, integrators, strategic accounts, and other market influencers. The Americas Leader builds a disciplined regional operating cadence and partners with Product Line Management, Commercial Operations, Engineering, Operations, Finance, and other Building & Campus leaders to align growth priorities, portfolio needs, supply realities, pricing actions, investment choices, and customer commitments into one regional execution plan. Duties & Responsibilities • Define and execute the Americas commercial strategy for Building & Campus across the United States, Canada, and CALA, translating business priorities into regional, country, vertical, segment, account, and route-to-market plans. • Own Americas revenue, gross margin, market share, bookings, pipeline, forecast, pricing execution, sales expense, operating efficiency, and regional investment performance, with clear accountability for corrective action when commitments are at risk. • Lead regional and country sales leaders by establishing consistent accountability for territory design, account ownership, coverage, productivity, customer engagement, talent quality, leadership routines, and execution against annual sales plans. • Optimize market coverage and differentiated go-to-market execution across direct sales, strategic accounts, distribution, channel partners, consultants, contractors, systems integrators, and other decision makers to position CommScope Building & Campus as a preferred solutions provider. • Build executive relationships with key customers, channel partners, distributors, design influencers, and industry stakeholders; actively sponsor major opportunities, strategic bids, and critical customer escalations. • Drive disciplined pipeline management, CRM adoption, opportunity quality, sales-stage governance, forecast accuracy, and weekly and monthly commercial reviews across the Americas organization, with clear expectations for variance explanation, recovery actions, deal inspection, risk escalation, and decision-making when plans are off track. • Own the follow-through from regional commercial reviews, including documenting decisions, assigning owners, tracking commitments, escalating risks, and ensuring that corrective actions translate into measurable improvements in revenue, margin, forecast quality, pipeline health, pricing discipline, and customer outcomes. • Lead regional pricing and discount execution in partnership with Product Line Management and Finance, balancing revenue growth, market competitiveness, price realization, and gross margin objectives. • Partner with Product Line Management and Engineering to translate customer, competitor, application, pricing, channel, and market intelligence into portfolio priorities, product roadmaps, business cases, solution requirements, and region-specific actions that improve win rate, share position, and profitable growth. • Lead the regional competitive response process by identifying share threats, pricing pressure, channel conflict, coverage gaps, product-positioning issues, and competitor moves, then coordinating timely actions with Product Line Management, Marketing, Finance, Channel, and Sales leadership. • Partner with Operations, Supply Chain, and Customer Experience to align demand, backlog, product availability, service levels, and customer commitments with regional priorities. • Strengthen distribution and partner coverage where needed, challenge underperforming routes to market, and establish clear partner expectations, segmentation, enablement, and performance management. • Ensure appropriate field application and systems engineering support is aligned to regional opportunities and serves as an effective conduit between customers, sales, and product teams. • Lead Customer Service to deliver responsive order management, issue resolution, communication, and service performance; establish clear service metrics and coordinate cross-functionally to address recurring customer pain points. • Lead Regional Marketing to translate business priorities into differentiated regional campaigns, vertical and segment programs, partner marketing, sales enablement, launches, events, and demand-generation plans with measurable commercial outcomes. • Develop annual operating plans, regional growth initiatives, resource plans, and investment priorities based on market attractiveness, customer potential, cost to serve, expected return, execution capacity, and the trade-offs required to deliver the region’s revenue and margin commitments. • Build, develop, and retain a high-performing, diverse Americas sales leadership team with clear succession plans, leadership bench strength, role clarity, and accountability. • Lead organizational change and commercial transformation across a complex matrix while establishing transparent communication, consistent processes, and alignment with Building & Campus priorities. • Ensure compliance with applicable company policies, financial controls, channel governance, ethical standards, and commercial approval requirements. • Represent the Americas region as a key member of the Building & Campus leadership team and contribute to long-range planning, portfolio reviews, investment priorities, and strategic decisions. • Bring a regional profit-and-loss mindset to decision-making, using financial data, commercial analytics, and operating inputs to balance growth, margin, operating expense, customer commitments, and long-term share position. Key Deliverables • Americas commercial strategy and execution roadmap covering the United States, Canada, and CALA. • Delivery of regional revenue, gross margin, market share, bookings, pipeline, forecast, and sales expense commitments. • Improved sales coverage, channel productivity, CRM discipline, forecast accuracy, price realization, and commercial operating cadence. • Stronger executive relationships and measurable growth across priority customers, verticals, partners, distributors, consultants, contractors, and integrators. • A high-performing Americas sales organization with clear accountability, succession capability, and consistent execution. • Integrated regional execution across Sales, Systems Engineering, Regional Marketing, and Customer Service, with measurable improvement in technical influence, demand generation, service performance, and customer experience. Accountability / Impact • Regional accountability for Building & Campus commercial performance across the United States, Canada, and CALA. • Direct impact on revenue growth, gross margin, market share, customer retention, channel effectiveness, forecast quality, and business profitability. • Responsible for leading leaders and influencing investment, pricing, portfolio, coverage, and resource decisions across a complex regional organization. • Expected to provide executive-level leadership, commercial discipline, and strategic direction for the Building & Campus business in the Americas. Required Qualifications for Consideration • Bachelor’s degree in Business, Engineering, Marketing, Finance, or a related discipline. • 15+ years of progressive sales, commercial, channel, business development, or related leadership experience in complex B2B markets. • 10+ years of people leader