Ridgefield, CT Medical Operations & Practice Exchange Group Lead Unit

Job description

Apply now » Medical Operations & Practice Exchange Group Lead Description As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success. We realize that our strength and competitive advantage lie with our people. We support our employees in a number of ways to foster a healthy working environment, meaningful work, mobility, networking and work-life balance. Our competitive compensation and benefit programs reflect Boehringer Ingelheim's high regard for our employees. The Medical Operations & Practice Exchange Group Lead directs enterprise capability spanning performance governance, improvement and transformation management, cross-Medicine practice exchange, and late-stage portfolio project management. Reporting to the Medical Strategy & Business Operations Lead and operating across Therapeutic Areas (TAs), Medicine Excellence (MedX), and US Medicine, the role sets the enterprise operating framework for measuring execution, prioritizing improvement investments, deploying Process & Solutions capacity, and scaling effective practices. The role has authority to establish expectations, make portfolio and resource trade-offs within its remit, and escalate decisions requiring broader leadership alignment, while TA and MedX owners retain accountability for strategy, delivery and business outcomes. The incumbent owns the enterprise portfolio of business-improvement and transformation work and directly leads the Process & Solutions team. The role translates enterprise priorities into a sequenced roadmap, determine the deployment of internal and external improvement capacity, approves quality standards for diagnostics and change delivery, and governs performance review, execution, benefits realization and formal transition of completed solutions to accountable owners across US Medicine. The role also directs the cross-Medicine practice exchange mechanism, using performance evidence and implementation experience to identify where proven approaches should be shared, standardized or adapted, and to secure the required owner alignment. The incumbent also directs the centralized late-stage portfolio project management capability supporting asset teams, including leadership of project managers, workforce and succession planning for the capability, and allocation of PM capacity against enterprise priorities. The role partners with US and Global TAs, MedX leaders, Clinical Development Operations, performance-reporting and analytics resources, Medical Impact & Data Enablement and other enabling functions to maintain enterprise visibility, align transformation priorities and bring forward decisions or risks requiring leadership intervention. Duties & Responsibilities Enterprise Performance Governance and Prioritization: Establishes the enterprise performance-management approach and review cadence across priority US Medical activities in partnership with accountable business or service owners and US Medicine leadership. Defines minimum expectations for execution-performance visibility and review, ensuring fit-for-purpose measures are available for each priority area, which may include demand and capacity, cycle time, backlog, quality, milestone delivery, dependencies and execution risk. Uses recurring performance reviews to identify material gaps and systemic patterns and to determine where deeper Process & Solutions support or leadership intervention is required. Ensures material actions, accountable owners and escalation paths are clear while preserving accountability for strategy, service delivery and business outcomes with the relevant US Medicine owner. Improvement & Transformation Portfolio Leadership: Translates enterprise and functional priorities into a prioritized portfolio of business improvement and transformation work spanning US Medicine activities. Allocates Process & Solutions capacity and external support (as needed) to the highest-value opportunities and makes explicit, documented trade-offs between competing TA and shared-service demands. Maintains the enterprise improvement roadmap, including resource commitments, business cases, target benefits and portfolio-level dependencies, with emphasis on the critical few priorities. Escalates unresolved prioritization or capacity choices to the Medical Strategy & Business Operations Lead and relevant leadership forums. Process & Solutions Capability Leadership: Directs, develops, and deploys Process & Solutions Leads across the enterprise portfolio of US Medicine priorities. Established the capability strategy, organizational model, role expectations and development priorities required to meet current and emerging enterprise needs. Sets the method and quality standards for performance diagnosis, business cases, process and solution design, implementation, change management, stabilization and benefits measurement. Reviews the quality and impact of team delivery, coaches team members against defined standards and builds business-improvement and change capabilities as durable organizational competencies and maintains talent and succession plans for critical roles within the capability. Ensures access to the appropriate mix of process, data, reporting, technology, change and subject-matter expertise, securing specialist internal or external support where needed. Execution Governance: Establishes and chairs the governance mechanisms that create mutual accountability across TAs and MedX for improvement and transformation execution. Holds the portfolio to committed milestones and benefits and maintains visibility to delivery against commitments. Resolves escalated roadblocks that exceed the authority of project teams and escalate further where leadership intervention is required. Confirms that completed solutions are formally transitioned to named business or service owners for steady-state operation, governance and continuous improvement, with roles, documentation and measures clearly established. Negotiates competing demands, secures sponsorship from leadership and service owners ahead of implementation, and represents enterprise execution performance in leadership forums. Requirements Bachelor's degree from an accredited institution required, with a minimum of eight (8) years or advanced degree from an accredited institution preferred (e.g., MBA, MSc, PharmD, PhD or MD), with a minimum of five (5) years of relevant industry experience. Demonstrated experience in Medical Affairs operations, business or capability excellence, or portfolio and program management is required, including experience leading cross-functional initiatives across multiple therapeutic areas or business units and experience managing people. Project management certification (e.g., PMP or PgMP) and process-improvement certification (e.g., Lean Six Sigma) preferred. Proven ability to build and lead performance, process improvement and transformation capability serving multiple business units or functions. Demonstrated expertise managing large-scale, cross-functional initiatives across multiple therapeutic areas, functions, or geographies. Experience owning a prioritized improvement portfolio and making transparent capacity trade-offs across competing senior stakeholder demands. Experience establishing and chairing governance that creates mutual accountability, resolves escalated roadblocks and transitions completed solutions to named owners. Experience managing, developing and allocating teams of process improvement, transformation, project management or operations professionals, and building those capabilities as durable competencies. Strong analytical and problem-solving skills, including the ability to use performance data to identify root causes, prioritize interventions, a