Ridgefield, CT Process & Solutions Lead Unit

Job description

Search by Keyword Show More Options Loading... Language Custom Field 1 State City Custom Field 2 Custom Field 3 Custom Field 4 Location Clear Apply now » Process & Solutions Lead Description The Process & Solutions Lead serves as an internal consultant and trusted advisor to US Medicine business and service owners, diagnosing complex execution challenges, framing improvement opportunities and the case for change, and leading the design and implementation of solutions across a flexible portfolio of high-priority and often complex Therapeutic Area (TA)- and Medicine Excellence (MedX)-owned priorities. This may include challenges and solutions that extend into the broader US Medicine Organization and involve Corporate alignment. Reporting to the Medical Operations & Practice Exchange Lead, the role independently applies a common improvement discipline spanning performance measurement, process and solution design, implementation, stabilization and change management, while influencing senior stakeholders without direct authority. Portfolio assignments are set by the Medical Operations & Practice Exchange Lead based on enterprise priorities and will change over time. Assignments may include TA-led activities (e.g., MSL and Field Medical execution, Medical Strategy and ICP execution, evidence generation, stakeholder engagement, launch or indication readiness), MedX shared-service priorities (e.g., Medical Information / Medical Review, medical content development and review, Publications, External Research, Grants and Funding, Medical Education, Early Access Programs), and enterprise enabling priorities (e.g., optimization of recruitment for US clinical trial sites, operational performance measurement, process improvement, reporting and dashboard development). These examples are not a fixed scope; the role is expected to rapidly build sufficient domain understanding, structure ambiguous problems, and work effectively across multiple concurrent assignments as organizational priorities evolve. The incumbent works with accountable owners and senior stakeholders to define the problem and desired outcomes, establish fit-for-purpose performance measures, identify root causes, evaluate solution options and trade-offs, redesign workflows, and lead implementation through adoption and stabilization. The role develops evidence-based recommendations, facilitates decisions, and translates US requirements to Global capability and product owners where relevant, partnering with reporting, analytics, technology and specialist resources to deliver fit-for-purpose solutions. Given the complexity of assigned initiatives, the Process & Solutions Lead develops and applies the process-improvement strategy, including the diagnostic approach, improvement hypothesis, case for change, measures and decision criteria, sequencing of process, governance, organizational, data and technology interventions, and the implementation, stabilization and handoff approach. Functional and service owners retain accountability for the strategy and subject-matter direction of the underlying deliverable, ongoing delivery and business outcomes. Duties & Responsibilities Performance Measurement and Diagnosis: Partners with accountable business and service owners to define fit-for-purpose performance measures, baselines and review cadence for assigned priorities, which may include demand, capacity, cycle time, effort per unit, quality, first-pass yield, backlog or milestone delivery. Works with reporting, analytics, systems and data owners to translate agreed measures into validated data and visualization requirements, confirming the information is sufficient to support decisions and identifying gaps that require system or process change. Interprets performance trends and visualizations, distinguishes isolated issues from recurring or systemic problems, and converts findings into prioritized improvement opportunities and recommendations for accountable owners and senior decision forums. Establishes baseline performance before improvement work and confirms post-implementation measurement is in place to evaluate solution effectiveness. Builds or specifies fit-for-purpose operational dashboards and self-service reporting solutions, with analytics and data partners, so US Medicine, TA and MedX leaders have ongoing visibility into demand, capacity, cycle time, quality, execution risk and realized benefits where relevant. Process Excellence and Solution Design: Assesses current processes and operating practices to identify bottlenecks, unnecessary handoffs, rework, duplication, unclear decision rights and capacity constraints. Develops the applied improvement strategy for assigned initiatives by defining the improvement hypothesis, diagnostic approach, case for change, decision criteria and sequence of interventions across process, governance, roles, data, technology and change. Determines, with accountable owners, what should be simplified, standardized, redesigned, automated, scaled, transitioned or discontinued based on evidence, expected value, feasibility and risk. Designs improved workflows, governance, roles, standards and supporting tools with the relevant business or service owner, balancing enterprise consistency with justified Medicine, TA- or service-specific variation. Frames the case for change and evaluates process, organizational, governance, reporting, automation, AI and other technology-enabled solution options, including expected value, feasibility, risks, trade-offs and measurable success criteria, to support senior stakeholder decisions on priority changes. Serves as the US translation point for assigned processes and platforms where Global capabilities are involved: assesses local impact, facilitates structured input from US stakeholders, translates business needs into requirements, user stories and acceptance criteria, and coordinates with Global capability and product owners so US requirements are represented in solution design, testing and implementation. Additional Duties & Responsibilities Implementation, Change & Stabilization: Develops and leads phase-appropriate implementation and change strategies of the applied improvement strategy for assigned initiatives, including stakeholder impact assessment, readiness and resistance identification, communications, training, pilot design, adoption measures and reinforcement plans linked to measurable implementation outcomes. Coordinates pilots, testing and user acceptance activities with business owners, Global capability or product owners, Information Technology, digital teams and other specialists, as applicable. Acts as a first line of resolution for complex project-level roadblocks, frames options and implications, and escalates unresolved resource, governance, risk or decision issues with sufficient context and lead time for senior intervention. Monitors adoption and early performance against defined success measures, adjusts the solution or change approach where needed, and stabilizes the new process or capability before transferring sustainable ownership to the accountable function. Confirms steady-state roles, governance, documentation and follow-through are established at transition. Cross-Medicine Scaling & Capability Building: Identifies solutions, practices and tools from assigned initiatives that may create value in other TAs, MedX services or Medicine-wide processes. Provides evidence, implementation lessons and reusable artifacts to the Medical Operations & Practice Exchange Lead and relevant owners to support broader practice exchange, codification and scaling decisions. Supports cross-Medicine adoption of proven approaches, tools and ways of working while documenting where local or functional variation is intentional and should be retained. Designs and delivers practical coaching, training, reusable tools and self-service measurement approaches that build improvement capability within supported teams and enable them to sust