Senior Solution Engineer

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Overview of the Role: The Salesforce Marketing Cloud platform is a leader in AI-driven customer experience solutions. It gives digital, data and marketing teams comprehensive capabilities to unify their data, segment audiences, gain insights and activate across customer touchpoints like email, mobile and web, while optimizing the marketing funnel through agentic capabilities. As Marketing Architect, you will be the Swiss team's hands-on technical specialist for Marketing Cloud Next and Data 360. Working alongside our pre-sales Solution Engineers, you will support the most technically demanding parts of the customer journey: building proofs of concept, contributing to MarTech architecture designs, and helping customers get their first use cases live. You will be a link between customers, our product teams and our delivery ecosystem, and you will contribute reusable assets that help the wider team. This role is part of the Swiss Solution Engineering team. It complements the Solution Engineers, who own deal coverage, by providing deep technical expertise that helps complex deals and deployments succeed. Responsibilities: Success will be measured by the quality and impact of your technical contribution to the pipeline and to customer outcomes: Work in close partnership with sales teams, partners, product and industry specialists Support and co-lead client technical workshops so that the proposed solution delivers customer success, addresses business and architectural challenges, and provides a path to fast ROI Present and demonstrate technical solutions, with a passion for understanding business challenges and bringing the most value to customers Build proofs of concept and prototypes on Marketing Cloud and Data 360, working to success criteria agreed with the Solution Engineer and your manager Contribute to MarTech architecture designs, including integrations with CRM, commerce, content and analytics systems, with guidance from senior architects where needed Stay informed on the latest innovations in customer experience management solutions Share your successes and learnings with the team Required Experiences and Qualifications: Native in German and English 3+ years of experience in Solution Consulting, Technical Architecture, Technical Product or similar roles, demonstrating solutions to inspire and transform the customer experience 3+ years working in one or more of: Digital Marketing (B2C and/or B2B), Marketing Automation, Customer Data Platforms and AI Working knowledge of MarTech architectures and integrations with CRM, commerce, content and analytics systems through APIs, ETL and event streaming A self-starter who can learn, prioritize and manage time effectively Advantageous/Preferred Experiences and Qualifications: Experience building and delivering POCs or implementations on marketing or data platforms Technical expertise in any of: Customer Data Platforms (CDP), cloud data platforms, Loyalty Management, Analytics, Content Management Systems and/or Real-time Personalisation ML/AI project experience, including LLMs, prompt engineering and agentic use cases Scripting or development skills, such as SQL, AMPscript/SSJS, JavaScript or Python Salesforce certifications, such as Marketing Cloud Consultant or Developer, Data Cloud Consultant, Agentforce or Architect-track credentials Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.