Specialist Technical Info Services— China, Shanghai, Global Business Solutions+

Job description

About this Position Technical Information Services (TIS) provides rapid, remote technical support and to Henkel Adhesives Technologies, serving external and internal customers, distributors, and prospects. What you´ll do Handle and resolve medium‑complexity customer inquiries independently, providing product, application and technical guidance across multiple topics and contact channels (phone, email) in a timely manner according to SLA. Leverage technical knowledge by demonstrating extended knowledge of portfolio and handling requests requiring a medium level of guidance. Maintain data accuracy in CRM tools, including contact and account creation, correct categorization, and data quality compliance. Participate in relevant technical trainings as defined in the onboarding and development plan. Identify and handle potential sales leads, ensuring proper follow‑up with the corresponding Sales Representative or Inside Sales team. Share knowledge and best practices within GTIS, including mentoring and training new TIS specialists. Collaborate and actively participate with stakeholders to ensure alignment, effective communication, and successful outcomes. Maintain technical databases, including translations and ad‑hoc tasks as requested by Business Partners and Leadership. Apply Quality Management System in accordance to ISO 9001:2015 norm in the daily activities and identify continuous improvement opportunities in the process. Support leadership in adhoc. requests related to the harmonization of processes, standardization, representation of the team, knowledge sharing, KPIs reporting among others. What makes you a good fit Studies within Engineering or Technical Field is preferred. English proficiency for internal communication in an international environment. Minimum 1-2 years of experience in customer care, customer support, inside sales support, or another customer-facing role. Strong customer orientation with a confident, professional, and empathetic communication style (consultative approach). Curiosity and learning agility, you enjoy mastering technical topics and explaining them clearly to others. Strong digital skills are highly preferred, particularly experience with VBA, Python, Power BI, or other tools for data analysis, reporting, and process automation. Some perks of joining Henkel Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year Diverse national and international growth opportunities Global wellbeing standards with health and preventive care programs Gender-neutral parental leave for a minimum of 8 weeks Employee Share Plan with voluntary investment and Henkel matching shares Comprehensive Group Insurance Scheme Annual Physical Examination Flexible Benefits cover for dependents Company Products Discount At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations. JOB ID: 26102736 Job Locations: China, Shanghai Contact information for application-related questions: Henkel.GCN.Recruitment@henkel.com Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted. Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with. About Henkel Building on a strong legacy of almost 150 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world. Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings. Activate external content When clicking the button below external content will be loaded which involves transfer of personal data (e.g. IP address) to external servers. This may involve that cookies are set by the external content provider. Please see Data Protection Statement for further information. Accept for all YouTube content Deactivate loading external content from YouTube. Deactivate loading external content from YouTube. This is Henkel FAQ I am interested in several jobs. Can I apply for multiple positions at the same time? Yes – simply fill out your profile in our online application system. Once your online profile is complete, you can apply for multiple positions. The job offer is written in English – should I write my application in English as well? Yes, please. As Henkel is an international company you will be working with colleagues from all over the world and English is our official company language. Generally, the ‘rule’ is: please write the application in the same language as the job ad. Do I get feedback during the application process about the state of my application? Each position that we have open with Henkel is unique, and finding the right candidate is important for both the hired candidate as well as for Henkel. We want to make sure that both the candidate and the company are a good fit for each other. We will provide feedback to the candidates throughout the entire process. Can employees move between business areas and/or to a different country? Yes, in fact it is an expectation within Henkel that our talent is flexible and mobile. This helps to support the company on a broad, global level. Our “Triple Two” philosophy promotes this expectation, by allowing you to work in at least two different roles, in two different business areas and two different countries. The reason behind this philosophy is that we believe working in different roles, business units and functions is good for your personal development and improves your understanding of Henkel as a global company. Here you will get further information on our training programs. Whom do I contact if I have questions concerning my application? Our recruiting team will help you with all requests regarding your application. 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