Supervisor, Supply Chain Croydon, Greater London, England

Job description

Keywords Location Radius Supervisor, Supply Chain Req # 212159 Location Croydon, England, United Kingdom Job Category Manufacturing Date posted 10/28/2026 Apply Now This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Supply Chain Supervisor Monday - Friday | 9:00am - 5:00pm Are you an experienced supply chain or customer service leader who enjoys driving change, improving processes, and developing high-performing teams? We're looking for a Supply Chain Supervisor to lead our Customer Service and Order Entry functions, ensuring exceptional service delivery while supporting the implementation of new systems, improved processes, and data-driven decision making. This is an exciting opportunity for someone who combines strong operational experience with a passion for customer service, continuous improvement, and technology. As the business continues its ERP transformation journey and explores opportunities to leverage AI across the supply chain, you'll play a key role in shaping the future of how the team operates. What You'll Be Doing Leading and developing Customer Service and Order Entry teams to deliver excellent service and operational performance. Managing customer orders, enquiries, escalations, and service requirements with a focus on accuracy and responsiveness. Driving continuous improvement initiatives to increase efficiency, service levels, and team effectiveness. Supporting ERP system developments and helping embed new processes and ways of working. Identifying opportunities to utilise AI and automation to improve workflows, reporting, and customer experience. Collaborating with Production, Planning, Procurement, Warehouse, Quality, and Commercial teams to ensure continuity of supply. Monitoring and improving key supply chain performance metrics. Managing inventory and stock control activities, ensuring robust stock management and inventory accuracy. Using data and insights to support operational decision-making and drive performance improvements. Leading projects that enhance supply chain performance, customer satisfaction, and business results. What We're Looking For Previous leadership or management experience within Supply Chain, Customer Service, Logistics, Planning, Manufacturing Operations, or a similar environment. A strong customer service background with a passion for delivering excellent customer outcomes. Experience working with ERP systems and supporting system implementation or transformation projects. Proven ability to lead teams through change and drive process improvement initiatives. Experience managing inventory, stock control, and inventory accuracy processes. Strong communication and stakeholder management skills. A proactive and solutions-focused approach to problem solving. Experience using data to drive operational performance and decision making. Desirable Experience Power BI experience or other reporting and data visualisation tools. Exposure to AI, automation, or digital transformation initiatives. Experience working within a regulated manufacturing, pharmaceutical, healthcare, or GMP environment. Knowledge of Lean principles and continuous improvement methodologies. Why Join Us? This is more than a traditional supply chain leadership role. You'll have the opportunity to shape how the function evolves through technology, ERP transformation, AI adoption, and continuous improvement, while leading a team that plays a critical role in delivering products to customers and supporting patient care. If you're an engaging people leader with strong customer service and supply chain experience who thrives in a changing environment, we'd love to hear from you. #LI-MT1 #IND-UKOPS #IND-UKCOM #LI-BAXGEN Equal Employment Opportunity Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Recruitment Fraud Notice Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice . Apply Now Address Explore this location Unit 1, Stafford Cross Business Park Croydon London CR0 4TU United Kingdom Explore This Location Share LinkedIn Facebook X Email Related Content Employee Benefits Our comprehensive benefits options reflect the value we place in our employees. Learn More March 28, 2024 People of Baxter Our company is enriched by a diverse population of individuals in more than 100 countries that work to solve, innovate, manufacture and drive better healthcare options for patients around the world. These are our stories. Learn More March 28, 2024 Read Time: 5 min. Our Stories - Hub Employee Stories Article Meet Yukinari Kono, GM of Kidney Care Japan Yukinari Kono, GM of Kidney Care Japan, leverages sales, marketing, and finance expertise to drive success and inspire team confidence. 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