Senior Engineer, Technical Service Quarry Bay, Eastern

Job description

Keywords Location Radius Senior Engineer, Technical Service Req # 212450 Location Quarry Bay, Eastern, Hong Kong SAR Job Category Technical Services Date posted 10/28/2026 Apply Now This is where your work makes a difference. At Baxter, we believe every person—regardless of who they are or where they are from—deserves a chance to live a healthy life. It was our founding belief in 1931 and continues to be our guiding principle. We are redefining healthcare delivery to make a greater impact today, tomorrow, and beyond. Our Baxter colleagues are united by our Mission to Save and Sustain Lives. Together, our community is driven by a culture of courage, trust, and collaboration. Every individual is empowered to take ownership and make a meaningful impact. We strive for efficient and effective operations, and we hold each other accountable for delivering exceptional results. Here, you will find more than just a job—you will find purpose and pride. Position Summary The Sr. Engineer, Technical Service is responsible for the installation, maintenance, troubleshooting, and technical support of Baxter medical devices and systems in Hong Kong. The role partners closely with customers, distributors, commercial teams, and regional/global technical support teams to ensure service excellence, regulatory compliance, customer satisfaction, and business growth. Key Responsibilities Field Service Operations Perform installation, commissioning, preventive maintenance, corrective maintenance, and troubleshooting of assigned medical devices. Execute field actions, product upgrades, recalls, and other service-related activities. Manage spare parts inventory, logistics, and shipment arrangements. Ensure timely completion of service activities in accordance with service manuals, quality procedures, and company requirements. Provide field support as required. Customer & Distributor Support Build and maintain strong relationships with customers, distributors, and key stakeholders. Deliver technical training and support to distributors and customers. Partner with regional and global Technical Service teams to resolve complex technical issues. Support distributor service capability development and continuous improvement initiatives. Service Excellence & Compliance Ensure accurate and timely documentation of all service activities in the service management system. Monitor service performance and achieve established KPIs. Track field actions and escalate quality or safety concerns to appropriate stakeholders. Support product recalls and ensure completion in a compliant and timely manner. Coordinate calibration and maintenance of service tools and equipment. Business Partnership Collaborate with Sales, Marketing, Quality Assurance, Regulatory Affairs, Finance, HR, and IT teams. Participate in customer meetings, service reviews, and commercial activities where appropriate. Analyze service data, customer feedback, and product performance trends to drive customer satisfaction and operational improvements. Support installed-base management and develop analytics related to service contracts, parts consumption, and service productivity. Qualifications Bachelor's degree in Biomedical Engineering, Electronic Engineering, Mechanical Engineering, or a related technical discipline. 5+ years of field service, technical support, or medical device engineering experience. Strong troubleshooting and problem-solving skills. Experience supporting healthcare equipment and clinical environments is preferred. Knowledge of quality systems and regulatory requirements within the medical device industry. Ability to work independently and manage multiple priorities. Strong communication and stakeholder management skills. Proficiency in English and Chinese (Cantonese preferred). Preferred Competencies Customer-focused mindset. Strong analytical and continuous improvement capabilities. Ability to collaborate across functions and cultures. Experience working with distributors and regional/global technical teams. Project management and service operations experience. Equal Employment Opportunity Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic. Reasonable Accommodations Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information. Recruitment Fraud Notice Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice . Apply Now Address Explore this location Room 2103, 21F, Lee Garden Three, 1 Sunning Road Causeway Bay Hong Kong Island Hong Kong Explore This Location Share LinkedIn Facebook X Email Related Content Employee Benefits Our comprehensive benefits options reflect the value we place in our employees. Learn More March 28, 2024 People of Baxter Our company is enriched by a diverse population of individuals in more than 100 countries that work to solve, innovate, manufacture and drive better healthcare options for patients around the world. These are our stories. Learn More March 28, 2024 Read Time: 5 min. Our Stories - Hub Employee Stories Article Meet Yukinari Kono, GM of Kidney Care Japan Yukinari Kono, GM of Kidney Care Japan, leverages sales, marketing, and finance expertise to drive success and inspire team confidence. Learn More June 14, 2024 Baxter Manufacturing in Skaneateles Falls, NY The Skaneateles Falls Site is a leading manufacturer of medical devices and solutions, with a focus on Laryngoscopes, Ophthalmoscopes, Otoscopes, Stethoscopes, Vital Signs Monitors, Diagnostic Wall System, Blood Pressure Cuffs, and more. Learn More July 14, 2024 Read Time: 5 min. Our Stories - Hub Location Highlights Article Research & Development | Careers at Baxter At Baxter R&D, where your work directly impacts patient outcomes worldwide. We offer opportunities for software engineers, project managers, researchers, engineers, and technicians to collaborate on innovative solutions that Save and Sustain Lives. Work in a culture that values knowledge-sharing, mentoring, and cross-functional teamwork. Learn More May 01, 2024 Baxter Site in Guyancourt, France The Guyancourt site is Baxter's Commercial HQ in France, serving Sales & Marketing, Customer Support, Clinical Education, and Supply Chain functions. Dedicated to improving patient care through high-quality products and services. Learn More July 12, 2024 Read Time: 5 min. Our Stories - Hub Location Highlights Article Sales Careers at Baxter Baxter's sales team strengthens relationships with the medical professionals who use our solutions every day, and watch our video of A Day in the Life of a Therapy Specialist. Learn More April 29, 2024 Our Stories - Hub Employee Stories Mission Stories Article Career Areas No matter your skills and experience, odds are that Baxter might be a place for you to grow your career. Begin your exploration by visiting this page to learn more about our career areas and how your work can be part of our mission to save and sustain lives. Learn More March 05, 2024 5 Minute Read Related Content - SR_JD Our Stories - Hub Related Content - Culture Employee Stories Career Advice Article Life At Baxter Blog Explore our blog and read the stories of our talented employees, the impact of our work, and our unique, vibrant culture. Here, you can learn about the