Director, Smart Mfg. and Lab Operations

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world.  We provide an inclusive work environment where each person is considered as an individual.  At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Job Function: Technology Product & Platform Management Job Sub Function: Technical Product Management Job Category: People Leader All Job Posting Locations: New Brunswick, New Jersey, United States of America, Palm Beach Gardens, Florida, United States of America, Raritan, New Jersey, United States of America, Raynham, Massachusetts, United States of America, Warsaw, Indiana, United States of America, West Chester, Pennsylvania, United States of America Job Description: IT Director, Smart Manufacturing and Lab Operations Location: Raritan, New Jersey, West Chester, Pennsylvania, Palm Beach Gardens, Florida, Raynham, Massachusetts, Warsaw, Indiana DePuy Synthes is recruiting for an IT Director, Smart Manufacturing & Lab Operations. Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes. Job Overview This role is a key technology leadership role responsible for enabling reliable, secure, and scalable technology operations across manufacturing, laboratory, R&D, and other operational sites. This role partners with site leadership, Operations, Engineering, Laboratory, Quality, R&D, and enterprise technology teams to align technology services with local business priorities. The position provides strategic and operational oversight for site technology performance, service delivery, infrastructure, laboratory technology, application support, resilience, and continuous improvement. In this role, you will serve as the primary technology partner for supported sites, translating operational requirements into clear technology priorities and ensuring that solutions are delivered with appropriate reliability, security, quality, and lifecycle management. The role also helps ensure that technology supporting regulated or quality-sensitive processes is operated in accordance with applicable company controls and business requirements. Key Responsibilities Define and execute the technology strategy and operating plan for supported manufacturing, laboratory, R&D, and operations sites. Serve as the senior technology partner for site leaders, Operations, Engineering, Laboratory, Quality, R&D, and other business stakeholders. Oversee the performance, reliability, availability, and lifecycle management of technology services supporting site and laboratory operations. Establish clear service ownership, operating procedures, support models, escalation paths, and performance expectations for site technology services. Coordinate across infrastructure, networks, end-user services, cybersecurity, enterprise applications, data, engineering, and external service providers to resolve site priorities and operational issues. Lead the identification, prioritization, and delivery of technology investments that improve operational reliability, user experience, productivity, and business continuity. Provide leadership during major technology incidents affecting site or laboratory operations, including executive communication, escalation, recovery coordination, and follow-through on corrective actions. Develop and maintain technology resilience, disaster recovery, business continuity, and operational readiness plans for critical site and laboratory services. Partner with site stakeholders to support new equipment, laboratory systems, facility changes, site expansions, technology refreshes, and other operational initiatives. Oversee the  technology team supporting Regulatory & Scientific Affairs business stakeholders. Support inspection, audit, and quality-related activities by coordinating technology documentation, subject-matter expertise, issue remediation, and evidence as appropriate. Maintain effective asset, configuration, lifecycle, and obsolescence management practices for technology deployed across supported sites. Manage strategic vendors and service providers, including service performance, issue escalation, risk management, and alignment with site priorities. Establish performance measures and operational reviews that provide visibility into service health, incidents, risks, demand, capacity, and improvement opportunities. Lead cross-functional technology programs and teams, focusing execution on the highest-priority business and operational needs. Qualifications Education: Required: Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related field. Preferred: Advanced degree in Information Technology, Engineering, Business Administration, Life Sciences, or a related discipline. Experience and Skills: Required: 10 or more years of relevant experience in technology, including leadership responsibility for technology service delivery, operations, infrastructure, applications, or technology products. Demonstrated experience supporting technology in complex, business-critical operating environments. Experience partnering with site, operations, engineering, laboratory, R&D, or quality stakeholders to define priorities and deliver technology outcomes. Strong understanding of technology operations, service management, incident management, problem management, change management, operational resilience, and lifecycle management. Experience leading cross-functional teams and coordinating work across infrastructure, applications, cybersecurity, data, engineering, and external service providers. Demonstrated ability to manage multiple priorities, translate business and operational needs into executable technology plans, and focus teams on business-critical problems. Experience managing budgets, vendors, resources, risks, and operational performance. Strong analytical, problem-solving, decision-making, and escalation-management capabilities. Excellent communication and stakeholder-management skills, including the ability to engage effectively with site leaders, technical teams, and senior business stakeholders. Demonstrated people leadership, including coaching, talent development, workforce planning, and leadership in a matrixed organization. Preferred: Experience supporting manufacturing, laboratory, R&D, engineering, or other operations sites in the medical device, pharmaceutical, biotechnology, or broader life-sciences industry. Knowledge of technology used in laboratory and site environments, such as laboratory information management systems, electronic laboratory notebooks, scientific instrument