Head of Operations (f/m/d)

Job description

Raisin is the world’s leading platform for savings and investment products. Founded in 2012, the  FinTech connects consumers with banks in the EU, the UK and the US. This gives consumers better interest rates and banks a diversified form of refinancing . Our vision is to offer savings and investments without barriers and thus open up the global 160 trillion euro market. Raisin currently employs more than 800 people from over 75 countries worldwide. Today, the platform holds over 80 billion euros in assets from  more than one million investors which have accrued over 5 billion euros in returns. Team We are seeking an experienced and strategic Head of Operations to lead and scale our core operational departments. In this senior leadership role, you will be the driving force behind our operational excellence, directly overseeing five critical verticals: Custody Operations, Payment Operations, Treasury Operations, Account Management and Third-Party/Vendor Management. Drawing on your extensive industry expertise, you will build and mentor high-performing teams, optimize cross-functional workflows, and ensure robust risk management and compliance. If you are a visionary leader with a proven track record of managing multi-disciplinary financial operations, we want you to lead our operations hub into its next phase of growth. Your Responsibilities Strategic Leadership & Team Development • Multi-Disciplinary Management: Provide executive leadership and strategic direction to five distinct operational teams, ensuring cohesive collaboration and alignment with overall business objectives. • People Development: Lead, mentor, and empower a diverse group of team leads and managers. Foster a culture of high performance, continuous improvement, and accountability. • Operational Scaling: Design and execute scalable operational strategies, leveraging technology and automation to handle increasing volumes without compromising quality or risk controls. Departmental Oversight • Custody Operations: Oversee the safekeeping of assets, trade settlements, corporate actions, and asset reconciliation. Ensure strict adherence to regulatory standards regarding client asset protection. • Payment Operations: Direct the end-to-end processing of domestic and cross-border payments (e.g., SEPA, SWIFT). Ensure high straight-through processing (STP) rates, minimize exceptions, and maintain strict compliance with payment regulations. • Account Management: Lead the operational lifecycle of client accounts, including seamless onboarding, account maintenance, offboarding, and operational support for KYC/AML requirements. Ensure a frictionless and secure client experience. • Third-Party & Vendor Management: Direct the vendor management lifecycle. Negotiate SLAs, conduct regular vendor performance reviews, and ensure third-party partners consistently deliver high-quality, cost-effective services while adhering to compliance and security standards. Risk, Compliance & Process Optimization • Process Excellence: Continuously analyze current operational workflows to identify bottlenecks. Implement lean methodologies and technical enhancements to drive efficiency and reduce operational costs. • Risk & Controls: Establish and monitor comprehensive KPIs and KRIs. Maintain a robust operational risk framework to quickly identify, escalate, and mitigate risks. • Regulatory Alignment: Act as the operational escalation point for audits and regulatory inquiries. Ensure all departments remain fully compliant with current financial legislation and industry best practices. <span