Track Lead (Support & Operations)

Job description

The Workload Automation Administrator is responsible for the design, development, implementation, and support of automated batch processes. They ensure the stability and reliability of the scheduling environment and provide operational support for the entire batch schedule. Key Responsibilities Production Support and Monitoring Provide production support for the batch scheduling environment, including monitoring job flows and resolving job failures. Monitor the alarm console and email notifications to respond to system alerts and job failures. Perform root cause analysis to fix regularly failing jobs and prevent future incidents. Escalate critical issues to management or higher-level support teams when Service Level Agreements (SLAs) are at risk. Job Creation and Maintenance Create, modify, and delete job definitions based on application team requirements. Design and implement complex job flows with dependencies and conditions. Manage and maintain calendars for job scheduling. Provide guidance to application teams on best practices for designing and scheduling jobs. System Administration and Configuration Install, configure, and upgrade the scheduling system on various operating systems (e.g., UNIX, Linux, Windows). Manage system backups, exports, and other maintenance tasks. Perform user ID and access management for the scheduling environment. Migration and Projects Assist with the migration of jobs between different versions of the software. Collaborate with application teams to test and validate job flows during and after migration. Develop and maintain documentation, including naming standards, test cases, and reports. Reporting and Analysis Generate and analyze reports on job performance, such as weekly job failure (ABEND) reports. Use reporting tools (e.g., JAWS or other scheduling tool utilities) to provide operational insights. Skill Requirements Required Skills and Qualifications &Experience 10+ years of hands-on experience with either IBM TWS or Broadcom Autosys. Experience with both is a significant plus. Proven experience in a production support or operations role, preferably in a 24x7 environment. Technical Skills Proficiency in the command-line interface specific to the tool For TWS: Deep understanding of composer, conman, and other TWS commands. For Autosys Expertise in using Job Information Language (JIL). Strong shell scripting skills (e.g., UNIX, Windows Batch). Familiarity with database technologies and ability to write SQL queries. Soft Skills Excellent problem-solving and troubleshooting abilities. Strong communication and interpersonal skills for interacting with client and application teams. Ability to work independently and as part of a team. Experience working within an ITIL framework for incident and change management. Other Requirements null Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Copyright © 2026 HCL Technologies Limited Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. Required Cookies Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website to function: "route" is used for session stickiness "careerSiteCompanyId" is used to send the request to the correct data center "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another Cookies from provider SAPasserviceprovider are required and cannot be turned off Functional Cookies These cookies provide a better customer experience on this site, such as by remembering your login details, optimizing video performance, or providing us with information about how our site is used. You may freely choose to accept or decline these cookies at any time. Note that certain functionalities that these third-parties make available may be impacted if you do not accept these cookies. Consent to all Functional Cookies Functional Cookies Provider Description Enabled Vimeo Vimeo is a video hosting, sharing, and services platform focused on the delivery of video. Opting out of Vimeo cookies will disable your ability to watch or interact with Vimeo videos. Cookie Policy Privacy Policy Terms and Conditions Consent to cookies from provider Vimeo YouTube YouTube is a video-sharing service where users can create their own profile, upload videos, watch, like, and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos. Cookie Policy Privacy Policy Terms and Conditions Consent to cookies from provider YouTube Advertising Cookies These cookies serve ads that are relevant to your interests. You may freely choose to accept or decline these cookies at any time. Note that certain functionality that these third parties make available may be impacted if you do not accept these cookies. Consent to all Advertising Cookies Advertising Cookies Provider Description Enabled Google Analytics Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Cookie Information Privacy Policy Terms and Conditions Consent to cookies from provider GoogleAnalytics Google Tag Manager Google Tag Manager is a tag management system for conversion tracking, site analytics, remarketing, and more. Privacy Policy Terms and Conditions Consent to cookies from provider GoogleTagManager LinkedIn LinkedIn is an employment-oriented social networking service. We use the Apply with LinkedIn feature to allow you to apply for jobs using your LinkedIn profile. Opting out of LinkedIn cookies will disable your ability to use Apply with LinkedIn. Cookie Policy Cookie Table Privacy Policy Terms and Conditions Consent to cookies from provider LinkedIn