Fuquay Varina Director, Sales Operations Energy (Hybrid In Fuquay Varina, NC Or Remote, US) NC

Job description

The Director, Sales Operations is responsible for driving commercial excellence by enabling sales effectiveness, optimizing commercial processes, and ensuring disciplined execution across pricing, tender management, forecasting, and customer service. This role serves as a strategic and operational partner to Sales, Marketing, Finance, Supply Chain, and Operations, ensuring data-driven decision making, transparent communication, and consistent commercial performance across the region. The Director leads and coordinates sales operations activities across sales enablement, pricing governance, tender management, customer service alignment, forecasting, and commercial analytics to support revenue growth, margin expansion, and customer satisfaction. Key Responsibilities: Lead sales and customer service optimization initiatives, including enablement tools, training, and CRM effectiveness Own and enhance commercial data management, customer segmentation, and sales structure optimization Partner with Sales Leadership on forecasting, pipeline management, demand planning, and performance visibility Support definition of sales targets, KPIs, performance metrics, and execution cadence Oversee customer inquiry resolution, quote execution, proactive order management, and backlog visibility Drive standardization and continuous improvement of customer service processes and service levels Ensure alignment between Customer Service and Sales priorities to elevate the customer experience Lead pricing governance, approvals, and compliance with global pricing policies Conduct pricing analytics to identify margin expansion opportunities, leakage, and corrective actions Partner with Sales and Finance to ensure disciplined price execution and profitability management Lead end-to-end tender processes including bid preparation, review, submission, and post-award governance Ensure compliance with internal policies, commercial standards, and customer requirements Monitor tender win rates, profitability, and execution outcomes to drive continuous improvement Own sales forecasting processes to ensure accuracy, transparency, and operational alignment Deliver actionable insights on sales performance, pipeline health, pricing effectiveness, and customer trends Support strategic planning through scenario analysis and forward-looking demand outlooks What your background should look like: What We're Looking For: Bachelor’s degree in a related field with 10+ years of progressive experience in Sales Operations, Commercial Excellence, or related functions Strong expertise in sales operations, pricing strategy and execution, tender management, and customer service optimization Advanced analytical capability with the ability to translate data into strategic action Experience with CRM platforms, forecasting systems, and commercial analytics tools Demonstrated experience within complex, multi-channel and/or distributor-based sales environments Collaborative communicator who builds trust across sales and cross-functional teams Clear decision-maker with a strong focus on accountability and measurable outcomes Influential leader with the ability to drive alignment without direct authority Process-oriented mindset with a commitment to continuous improvement and operational discipline Competencies Managing and Measuring Work Motivating Others Building Effective Teams Values: Integrity, Accountability, Inclusion, Innovation, Teamwork SET : Strategy, Execution, Talent (for managers) ABOUT TE CONNECTIVITY TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more. Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn , Facebook , WeChat, Instagram and X (formerly Twitter). COMPENSATION • Competitive base salary commensurate with experience: $167,500 – 251,300 (subject to change dependent on physical location) • Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity. • Total Compensation = Base Salary + Incentive(s) + Benefits BENEFITS • A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits. EOE, Including Disability/Vets IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com . If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities. Job Locations: 8000 PURFOY ROAD FUQUAY - VARINA, North Carolina 27526 United States Posting City: Fuquay-Varina Job Country: United States Travel Required: 25% to 50% Requisition ID: 161406 Workplace Type: Remote External Careers Page: Sales & Marketing Apply Now Start apply with LinkedIn Please wait... TE Connectivity Home Applicant Privacy Equal Employment Opportunity Cookie Consent Manager Other Policies TE Connectivity does not accept unsolicited assistance from third parties for employment opportunities. All CVs/resumes submitted to any TE employee by a third party without a valid written search agreement for that specific position will not be entitled to any form of compensation and such submission shall be deemed the sole property of TE. 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