Field Support Technicians

Job description

Job Description: DXC Technology is seeking Field Support Technicians based in Brisbane to provide IT support to customers across a range of workplace environments. The role involves supporting end users with their day-to-day technology needs, maintaining workplace equipment, and ensuring incidents and service requests are recorded and managed accurately. Work Arrangement : On-call requirement, car etc: On Call Shift work or no: No (8-4 or 9-5) WFH flexibility: once a month When are we looking for the desired candidate to start (roughly): next 4-6 weeks. Responsibilities Provide desktop support to a range of users, including senior executives. Set up, configure, maintain, and troubleshoot laptops, desktops, mobile devices, and peripherals. Support users face to face, by telephone, and through remote support tools. Perform routine maintenance and basic troubleshooting of end-user hardware and software. Accurately record and manage IT assets, incidents, service requests, and work orders. Service Now experience is a plus. Prioritize incoming requests and existing work based on urgency and business requirements. Maintain accurate service records, time entries, and technical notes. Follow workplace health and safety requirements to protect yourself, colleagues, and customers. Complete assigned tasks within agreed service timeframes. Knowledge and skills Suitable candidates will have: A working knowledge of computer hardware and operating systems. Strong attention to detail and accuracy. The ability to manage competing priorities and organize workloads. Clear written and verbal communication skills. A customer-focused approach and the ability to assist users with varying levels of technical knowledge. The ability to work independently and collaboratively with colleagues and other technical teams. Good time management and organizational skills. A professional approach to customer interactions. A current Australian driver's license. Additional information Successful applicants must be able to meet DXC's pre-employment screening requirements, which may include a National Police Check, employment screening, and drug and alcohol testing. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.