Application Tech Support Practitioner

Job description

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Genesys Cloud CX Good to have skills : Genesys Contact Center QM Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary: As an Application Tech Support Practitioner, a typical day involves serving as the primary liaison between clients and the application systems. This role focuses on maintaining seamless operations by attentively addressing client concerns and ensuring system reliability. The practitioner dedicates time to understanding client issues thoroughly and collaborates with various teams to design effective solutions. Communication plays a vital role throughout the day, as the practitioner conveys technical information clearly and supports continuous system performance improvements. The role demands a proactive approach to problem identification and resolution, contributing to the overall quality and stability of the application environment. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to ensure timely resolution of client issues. - Document and track issues and resolutions to support knowledge sharing and continuous improvement. - Assist junior team members by providing guidance and sharing best practices. - Monitor system performance and proactively identify potential areas of concern to prevent disruptions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Genesys Cloud CX. - Good To Have Skills: Experience with Genesys Contact Center QM. - Strong troubleshooting skills related to cloud-based contact center technologies. - Ability to analyze system logs and client reports to diagnose issues effectively. - Familiarity with application lifecycle management and support processes. - Excellent communication skills to interact with clients and internal teams. Additional Information: - The candidate should have minimum 3 years of experience in Genesys Cloud CX. - This position is based at our Chennai office. - A 15 years full time education is required. 15 years full time education About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.