Pune LEAD ADMINISTRATOR L1(CONTRACT) IND 411005

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description Role Purpose The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders. ͏ Areas of responsibility Triaging and resolution of tickets-Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure. SLA Monitoring-Ensure SLA compliance for assigned technology areas and ensure proactive escalation management. Performance tuning and optimization-Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency. Perform system Improvements-Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams. Handling disaster recovery-Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards. Reporting and stakeholder engagement-Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment. Team Management-Collaborate with team members to resolve open tickets and service requests. Knowledge base and continuous learning Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution. ͏ ͏ ͏ Location - Hyd / Pune Rates including mark up - 160K/M Job Description: Network Engineering Role Summary In this Network Engineering role, the engineer designs, builds, standardizes, and continuously improves enterprise WAN, LAN, Data Centre, Campus, Branch, and ATM networks. The role drives adoption of modern technologies including Cisco SD-WAN (Viptela), Cisco DNA Center (DNAC), network automation, and ThousandEyes-based visibility to deliver a secure, resilient, scalable, and operationally efficient network. Key Responsibilities 1. Network Engineering (WAN / LAN) Design, implement, and support enterprise WAN and LAN architectures across data center, campus, branch, and remote sites.Own routing and switching design and troubleshooting, including:OSPFEIGRPBGPVLANsSTPHSRP/VRRPQoSMulticastVRFMPLSInternet underlayLead capacity planning, FIM compliance, high-availability improvements, and root cause analysis for major incidents.Plan and execute network upgrades, migrations, refreshes, and site rollouts with minimal service impact. 2. SD-WAN (Cisco Viptela) Design, deploy, and operate Cisco SD-WAN at scale (vManage, vSmart, vBond, vEdge/cEdge).Define and manage centralized policies including:Application-aware routingQoSSegmentationSecurityData policiesBuild and maintain device and feature templates.Manage onboarding, software upgrades, and lifecycle management.Optimize WAN transport utilization (MPLS, broadband, LTE/5G) for performance and cost. 3. Campus Automation & Assurance (Cisco DNA Center) Deploy and operate Cisco DNA Center for:DiscoveryInventoryDesignProvisioningPolicy managementAssuranceLeverage DNAC templates, SWIM (Software Image Management), and Plug and Play (PnP) capabilities.Support SDAccess / ISE policy-based segmentation where applicable. 4. Automation & Programmability Develop automation solutions for:ProvisioningConfiguration complianceAuditingBackupsUpgradesReportingUtilize:PythonAnsibleREST APIsNETCONF/RESTCONFGit-based workflowsIntegrate with ITSM, monitoring, and source-of-truth platforms to enable closed-loop and self-service operations.Reduce manual effort and improve change execution speed through automation. 5. Configuration Templates & Standardization Define and maintain global design standards.Develop reusable templates and configuration baselines.Drive configuration compliance and drift detection across the environment.Maintain HLDs, LLDs, runbooks, SOPs, and knowledge-base articles. 6. Visibility & Monitoring (ThousandEyes) Deploy and manage ThousandEyes agents (enterprise, endpoint, and cloud).Build dashboards and alerts to proactively identify performance issues.Correlate ThousandEyes, DNAC, and SD-WAN telemetry to improve MTTD and MTTR. 7. New Technology Adoption & Innovation Evaluate and pilot emerging technologies such as:SASEZero TrustWi-Fi 6E/7Cloud networkingAIOpsNetwork observabilityProvide recommendations and business cases for adoption.Mentor peers and drive continuous improvement initiatives. 8. Operations, Governance & Collaboration Provide L3 support and escalation management.Collaborate with security, cloud, infrastructure, application, and vendor teams.Support audit, compliance, and vulnerability remediation activities.Participate in CAB reviews, major incident management, and governance forums. Required Skills & Experience 8+ years of enterprise network engineering experience.Strong WAN, LAN, routing, and switching fundamentals.Hands-on Cisco SD-WAN (Viptela) design and operations experience.Experience with Cisco DNA Center (Assurance, Templates, SWIM, PnP).Experience with ThousandEyes or equivalent digital experience monitoring platforms.Strong knowledge of:PythonAnsibleREST APIsGitJinja2Good understanding of:QoSNetwork security fundamentalsSegmentationHigh availability architecturesStrong troubleshooting, documentation, and stakeholder management skills. Preferred Qualifications CCNP EnterpriseCCIE Enterprise Infrastructure / Enterprise AutomationCisco DevNetThousandEyes certificationSD-WAN Specialist certificationExposure to AWS, Azure, SASE, and Cisco ISE.Experience with CI/CD pipelines and Network Source of Truth tools such as NetBox. Key Performance Indicators (KPIs) Network availability and reduction in major incidents.MTTD/MTTR improvement through ThousandEyes and DNAC Assurance.Percentage of automated and template-driven network changes.Configuration compliance and standardization coverage.On-time delivery of SD-WAN initiatives and technology adoption milestones.Number of proof-of-concepts successfully converted into production deployments. Soft Skills Ownership and accountability.Analytical and problem-solving mindset.Strong verbal and written communication.Collaboration and stakeholder management.Continuous learning and innovation mindset. Required Skills & Experience 8+ years in enterprise network engineering; strong WAN, LAN, routing and switching fundamentals.Hands-on Cisco SD-WAN (Viptela) design and operations.Working experience with Cisco DNA Center (assurance, templates, SWIM, PnP).Experience with ThousandEyes or similar digital experience monitoring tools.Scripting and automation skills (Python, Ansible, REST APIs, Git, Jinja2 templating).Solid knowledge of QoS, network security basics, segmentation and high-availability design.Strong troubleshooting, documentation and stakeholder communication skills. Preferred Certifications: CCNP Enterprise, CCIE Enterprise/Automation, Cisco DevNet, ThousandEyes or SD-WAN specialist certifications.Exposure to cloud networking (AWS, Azure), SASE and ISE.Experience with CI/CD pipelines for network changes and network source-of-truth tools (e.g., NetBox). Key Performance Indicators Network availability and reduction in major incidentsMTTD / MTTR improvement through Thou