Senior Technical Lead

Job description

Key Responsibilities: Manage Returns and Repairs: Oversee the entire returns process, including inspection, condition assessment, and disposition (restocking, repair, recycling, or disposal). Optimize Reverse Logistics Processes: Develop and implement efficient processes for returns, repairs, and recycling to minimize costs and improve turnaround times. Vendor Management: Manage relationships with service vendors, including contract negotiations, performance management, and the launch of new capabilities. Data Analysis and Reporting: Analyze performance data related to reverse logistics operations, identify areas for improvement, and develop strategies to optimize processes and improve customer satisfaction. Customer Experience: Ensure a positive customer experience throughout the returns and repair process, addressing customer escalations and driving root cause analysis.Skills and Qualifications:Strong analytical and problem-solving skills.Excellent communication and interpersonal skills.Ability to manage multiple projects and priorities in a fast-paced environment.Experience with reverse logistics operations and supply chain management.Knowledge of relevant systems and tools used in reverse logistics.Experience in vendor management and contract negotiation.Flexibility to work with cross-functional teams in EMEA, North America and APAC.Key Responsibilities: Manage Returns and Repairs: Oversee the entire returns process, including inspection, condition assessment, and disposition (restocking, repair, recycling, or disposal). Optimize Reverse Logistics Processes: Develop and implement efficient processes for returns, repairs, and recycling to minimize costs and improve turnaround times. Vendor Management: Manage relationships with service vendors, including contract negotiations, performance management, and the launch of new capabilities. Data Analysis and Reporting: Analyze performance data related to reverse logistics operations, identify areas for improvement, and develop strategies to optimize processes and improve customer satisfaction. Customer Experience: Ensure a positive customer experience throughout the returns and repair process, addressing customer escalations and driving root cause analysis. ] Financial Reconciliation & Audit: Own the end-to-end invoice validation and approval pipeline within GSP and SAP, resolving billing discrepancies and managing monthly budget registration. NPI Readiness: Partner with global teams to coordinate spare parts, jigs, and pricing registration ahead of device launches.Skills and Qualifications:Strong analytical and problem-solving skills.Excellent communication and interpersonal skills.Ability to manage multiple projects and priorities in a fast-paced environment.Experience with reverse logistics operations and supply chain management.Knowledge of relevant systems and tools used in reverse logistics.Experience in vendor management and contract negotiation.Flexibility to work with cross-functional teams in EMEA, North America and APAC.Hands-on experience with ERP and logistics platforms (specifically SAP , Ariba , and proprietary service management systems like GSP ) is highly preferred. Key Responsibilities Key Responsibilities: Manage Returns and Repairs: Oversee the entire returns process, including inspection, condition assessment, and disposition (restocking, repair, recycling, or disposal). Optimize Reverse Logistics Processes: Develop and implement efficient processes for returns, repairs, and recycling to minimize costs and improve turnaround times. Vendor Management: Manage relationships with service vendors, including contract negotiations, performance management, and the launch of new capabilities. Data Analysis and Reporting: Analyze performance data related to reverse logistics operations, identify areas for improvement, and develop strategies to optimize processes and improve customer satisfaction. Customer Experience: Ensure a positive customer experience throughout the returns and repair process, addressing customer escalations and driving root cause analysis.Skills and Qualifications:Strong analytical and problem-solving skills.Excellent communication and interpersonal skills.Ability to manage multiple projects and priorities in a fast-paced environment.Experience with reverse logistics operations and supply chain management.Knowledge of relevant systems and tools used in reverse logistics.Experience in vendor management and contract negotiation.Flexibility to work with cross-functional teams in EMEA, North America and APAC.Key Responsibilities: Manage Returns and Repairs: Oversee the entire returns process, including inspection, condition assessment, and disposition (restocking, repair, recycling, or disposal). Optimize Reverse Logistics Processes: Develop and implement efficient processes for returns, repairs, and recycling to minimize costs and improve turnaround times. Vendor Management: Manage relationships with service vendors, including contract negotiations, performance management, and the launch of new capabilities. Data Analysis and Reporting: Analyze performance data related to reverse logistics operations, identify areas for improvement, and develop strategies to optimize processes and improve customer satisfaction. Customer Experience: Ensure a positive customer experience throughout the returns and repair process, addressing customer escalations and driving root cause analysis. ] Financial Reconciliation & Audit: Own the end-to-end invoice validation and approval pipeline within GSP and SAP, resolving billing discrepancies and managing monthly budget registration. NPI Readiness: Partner with global teams to coordinate spare parts, jigs, and pricing registration ahead of device launches.Skills and Qualifications:Strong analytical and problem-solving skills.Excellent communication and interpersonal skills.Ability to manage multiple projects and priorities in a fast-paced environment.Experience with reverse logistics operations and supply chain management.Knowledge of relevant systems and tools used in reverse logistics.Experience in vendor management and contract negotiation.Flexibility to work with cross-functional teams in EMEA, North America and APAC.Hands-on experience with ERP and logistics platforms (specifically SAP , Ariba , and proprietary service management systems like GSP ) is highly preferred. Skill Requirements Other Requirements Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. 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