Raleigh SR_ MGR PROFESSIONAL SERVICES NC 27639

Job description

Job Posting Title: SR. MGR PROFESSIONAL SERVICES Job ID: 161410 Job Code: 30005539 Business Unit: TE ENERGY (10000200) Building: Sales (901) Band/Level: 4 Hiring Manager: Jennifer Kelly Recruiter: Ray Lohner Relocation: Yes - Domestic Travel: 25% to 50% Employee Referral Amount: $1,500.00 Education Experience: Bachelors Degree (High School +4 years) Employment Experience: 7-10 years At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. ​ Job Description: Job Overview The TE Connectivity Energy Business Unit is seeking a Senior Manager, Professional Services, reporting to the Energy Americas VP & GM and serving as a member of the Americas Leadership Team. This leader will drive the strategy, operating model, talent, and performance of the Professional Services organization, including Field Application Engineering, Technical Services, Project Management, and Training & Competency Development. The role will strengthen customer outcomes through safe, predictable, and profitable service delivery, operational excellence, scalable execution, and long-term growth across Energy Americas. Key Responsibilities Lead and develop the Professional Services organization, including Field Application Engineering, Technical Services, Project Management, and Training & Competency Development, ensuring alignment with Energy Americas' strategic growth objectives. Develop and execute the Professional Services strategy, operating model, and organizational roadmap to support a high-growth environment while driving customer satisfaction, operational excellence, and scalable business performance. Establish and manage key performance indicators (KPIs), scorecards, dashboards, and governance processes that promote accountability, visibility, resource optimization, and achievement of business objectives. Strengthen organizational capabilities through workforce planning, talent development, succession planning, and continuous learning initiatives to ensure the team has the skills, capacity, and leadership needed to support future growth. Lead the successful delivery of customer projects and service engagements by implementing standardized processes, project governance, documentation standards, and performance management practices that ensure quality, accountability, and on-time execution. Drive continuous improvement across the Professional Services organization by identifying opportunities to enhance efficiency, streamline processes, reduce cycle times, leverage digital technologies, and improve overall productivity. Partner closely with Sales, Product Management, Engineering, Operations, Customer Care, Supply Chain, and Field Service teams to align priorities, improve customer outcomes, and support strategic growth initiatives. Ensure all service activities are conducted in compliance with applicable safety, quality, regulatory, contractual, and company requirements. Serve as the executive sponsor for strategic customer engagements, providing leadership in communication, escalation management, issue resolution, and service recovery. Maintain portfolio-level oversight of demand, capacity, scope, schedule, risk, quality, cost, and profitability, taking corrective action and escalating issues as necessary to mitigate performance risks. Act as a key member of the Energy Americas Leadership Team, providing strategic guidance and leadership on initiatives that enhance business performance, customer engagement, operational efficiency, and long-term organizational growth. Required Experience and Skills Bachelor's degree in engineering, business, operations, or a related field; MBA preferred. 7+ years of progressive experience in professional services, engineering, project delivery, application engineering, field services, or EPC environments, including leadership of complex customer engagements and multidisciplinary teams. People-management experience with demonstrated success in leadership, team building, coaching, and employee development. Excellent communication and collaboration skills, with the ability to translate complex content into clear decisions and rapid customer-focused resolution. Strong business and financial acumen, including experience with budgeting, forecasting, resource utilization, cost control, margin performance, KPI analysis, and data-driven decision-making. Highly motivated, results-driven, and able to lead effectively in a high-growth environment. Preferred Experience Experience in utility, renewable energy, or industrial markets. Experience building scalable service organizations, operating models, governance, and performance systems. Experience with contract management, risk management, change control, and customer escalation processes. Experience applying Lean, continuous-improvement, and digital tools to improve service delivery and productivity. Project-management certification or equivalent project-governance experience is a plus. Work Requirements Ability to travel as required to customer, project, and TE locations across the Americas. Ability to work effectively across time zones and in office, remote, field, and customer-site environments, as business needs require. COMPENSATION • Competitive base salary commensurate with experience: $157,800 - $197,300 (subject to change dependent on physical location) • Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity. • Total Compensation = Base Salary + Incentive(s) + Benefits BENEFITS • A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits. EOE, Including Disability/Vets IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com . If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities. Job Locations: Posting City: Raleigh Job Country: United States Travel Required: 25% to 50% Requisition ID: 161410 Workplace Type: Hybrid External Careers Page: Project Management Apply Now Start apply with LinkedIn Please wait... TE Connectivity Home Applicant Privacy Equal Employment Opportunity Cookie Consent Manager Other Policies TE Connectivity does not accept unsolicited assistance from third parties for employment opportunities. All CVs/resumes submitted to any TE employee by a third party without a valid written search agreement for that specific position will not be entitled to any form of compensation and such submission shall be deemed the sole property of TE. 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