Measurement and Report Analyst

Job description

Skill required: Trust & Safety - Reporting Analytics Designation: Measurement and Report Analyst Qualifications:Any Graduation Years of Experience:3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? • Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. • You will be responsible for the quality assurance and safety of the work performed by Trust and Safety resources whose role includes analyzing, working with, viewing and proactively engaging with user profiles, audio, videos, and text based content andor investigating, escalating andor resolving issues that are reported by users or flagged by the system. • Due to the nature of the role, you may be exposed to flashing lights or contrasting light and dark patterns. The Trust & Safety team, including quality assurance and responsible AI resources, does meaningful work that helps keep the internet safe. It may also be challenging, at times. What are we looking for? • Support complex reporting process (Scheduled, Ad hoc requests) • Development team to build new dashboards leveraging AWS cloud solution • Be an SME on Various operational metrics or reporting • Ensure data accuracy and consistent reporting • Coordinate with multiple stakeholders (Ops Managers or Leads, Work force management team, PMO team) • Provide insights or forecasting to Ops Managersad Leads to make data-driven decisions leveraging MLor Forecasting or Anomaly detection capability of AWS Roles and Responsibilities: • Good understanding and experience of SQL • Good understanding of programming (E.g. Macros, JSON etc.) • Experience producing high quality dashboards using Excel • Advanced user of MS Office Suite and good computer skills. Advanced expertise with Excel and Power Point applications • Experience in?Tableau, Quick Sight, Power BI is an advantageGood communication skills and should be able to work under pressure • Maintaining good relationships with all the stakeholders • Demonstrate use of good analytical skills, problem solving and good decision maker • Ability to work independently and effectively, prioritize workload by assessing needs and prioritizing tasks. Must be able to work independently with some up-front guidance and supervision, and willingness to be flexible, adapt quickly • Clear and concise written, verbal, and presentation skills • Strong interpersonal skills; approachable and flexible • Work towards improvement of reporting to meet strategic Intent and behavioral change at client end • Maintaining and creating process related all the documents • Understand different business scenario, automate and create reports • Preparing and summarizing conclusions for various ad-hoc requests to support management, Operations and Quality Team in answering business questions • Ability to check own work for data analysis or computational errors Any Graduation About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.