Lead Specialist, Quality - Customer Deal Desk, Global SSC

Job description

The Lead Specialist, Quality – Customer Deal Desk, Global SSC is responsible for conducting quality audits across Oracle's Customer Deal Desk organization, supporting License, Cloud, and Hardware lines of business. The role ensures compliance with policies, procedures, and operational standards while identifying process improvement opportunities and driving quality excellence. The ideal candidate must be a Subject Matter Expert (SME) in Customer Deal Desk operations, with extensive experience in deal structures, approvals, contracting, compliance, and quality auditing. This role requires strong analytical, stakeholder management, reporting, and communication skills to provide actionable insights and support continuous operational improvement.