São Paulo SP Clinical Advisor & QV Support Nurse II 01419 907

Job description

Responsible for providing clinical support and education to healthcare professionals, patients, and caregivers while also supporting the QualiVida Patient Support Program. Serves as a clinical resource for Hollister products, contributing to patient outcomes, customer satisfaction, educational initiatives, and business objectives through evidence-based clinical guidance and patient-centered support. (60% Clinical Support and 40% QualiVida Support). Responsibilities • Provide clinical support and guidance to patients, caregivers, and healthcare professionals regarding Hollister products. • Deliver educational programs, training sessions, workshops, and presentations for healthcare professionals and internal teams. • Support the development and implementation of Clinical Education initiatives and programs. • Follow up with patients through the QualiVida Program, ensuring continuity of support and patient satisfaction. • Respond to clinical inquiries received through QualiVida communication channels, including telephone, email, and digital platforms. • Collaborate with Sales, Marketing, Customer Service, and Clinical Education teams to support strategic initiatives and customer needs. • Support the development, review, and adaptation of educational, promotional, and clinical support materials. • Identify and report customer insights, market trends, and patient needs to support business planning and innovation. • Support events, congresses, advisory boards, workshops, and educational meetings. • Participate in product evaluations, pilot projects, and clinical evidence-generation activities, when applicable. • Maintain accurate records of customer interactions, patient support activities, and educational activities. • Ensure activities comply with company policies, professional regulations, privacy requirements, and standards applicable to the healthcare sector. • Prepare reports related to patient support activities, educational programs, and key performance indicators. • Support continuous improvement initiatives for workflows, processes, and the customer experience within the QualiVida Program. Essential Functions of the Role Build and maintain strong relationships with clinicians, distributors, and retail partners. Conduct in-service training and product demonstrations. Use CRM tools (e.g., Salesforce) and Microsoft Office to manage communications and reporting. Travel frequently within the assigned territory (30–50%), including overnight and occasional weekend travel. Conduct on-site visits to healthcare facilities, retail locations, and customer offices. Adhere to company policies, healthcare regulations, and ethical standards. Maintain accurate documentation and timely reporting. Must be able to drive and sit for extended periods during travel. Education & Work Requirements Associate's Degree with 4-6 years of related experience Bachelor's Degree with 2-5 years of related experience Education & Work Preferences • Bachelor’s degree in Nursing. • Active professional registration with COREN. • Postgraduate qualification in Stomatherapy. • Knowledge of ostomy and urinary continence care. • Ability to assess patient needs and provide evidence-based clinical guidance. • Strong presentation, training facilitation, and educational content development skills. • Strong verbal and written communication skills. • Ability to build relationships with healthcare professionals, patients, and internal stakeholders. • Proficiency in Microsoft Office tools and CRM systems. • Skills in data analysis, report preparation, project management, and organization. • Ability to work independently and collaboratively in cross-functional teams. • Ability to maintain confidentiality and communicate discreetly and professionally. Competencies Be Agile - Innovates and adapts quickly, approaching change with curiosity while persisting through obstacles. Be Customer Centric - Considers the needs, experiences and feedback of customers in all we do. Be People-Focused - Builds trust and collaborates with an inclusive and empathetic approach. Be Performance Driven - Operates with an ownership mindset, driving meaningful outcomes. Live The Schneiders’ Legacy, Our Noble Purpose - Passionately serves Our Mission and Vision, while demonstrating the Immutable Principles. EOE Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. ​ Job Req ID: 36911 Job Segment: CRM, Project Manager, Technology Apply now » Find similar jobs: View All Jobs, Hollister - View All Jobs Hollister.com Safe Harbor Privacy Policy Cookie Usage Equal Opportunity Employer and Accommodations Affirmative Action/ EEO Policy Statement ©2016 Hollister Incorporated