Dynamics 365 Customer Engineer 6586279

Job description

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists. As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges. You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel. We are seeking a skilled and experienced Dynamics 365 Customer Engineer with expertise in Dynamics 365 Customer Engagement Power Platform and Dynamics CRM on premises. The ideal candidate will play a key role as a trusted advisor to enterprise level customers and their partners as they design develop deploy optimize and modernize business applications integrations automation and AI power solutions. The role requires a strong focus on solution architecture performance tuning customization troubleshooting code review governance and application lifecycle management. Key Responsibilities: Establish yourself as a trusted advisor with key stakeholders at assigned customers. Develop and execute on a service delivery plan leveraging repeatable services to educate the customer and assess their implementation to proactively ensure best practice execution and success. Work collaboratively with team members to contribute to their success in supporting their customers and leverage their expertise in support of your customers. Deliver technical training and assist with enhancing the quality of training material by providing feedback on needed improvements to existing training and new training content to be developed. Engage in transactional requests to troubleshoot customer issues provide education and mitigate technical blockers. Required Qualifications General Fluency in English Effective communication skills to identify engage and interact with key stakeholders Proficiency in delivering technical training Consulting and customer facing role experience Excellent problem solving and troubleshooting skills Ability to work collaboratively in a team environment Deep technical acumen with demonstrated ability to continuously learn and apply rapidly evolving AI Copilot agentic and cloud application technologies Experience with modern engineering and AI assisted development practices Dynamics 365 Customer Engagement Online and Power Platform Up to date product knowledge in Dynamics 365 Sales Dynamics 365 Customer Service and familiarity with the other modules Dynamics 365 Field Service Dynamics 365 Customer Insights Journeys Up to date knowledge on the foundational technologies for Dynamics 365 and the Power Platform Dataverse Power Apps Power Automate Power Platform admin center Comfortable managing Dynamics 365 CE and Power Platform environments including configuration security and overall system upkeep Brings a track record of reviewing solution designs and calling out practical improvements to scalability performance and maintainability Skilled at environment health assessments and making recommendations to improve stability Hands on development and data integration across Dynamics 365 CE including client side scripting TypeScript JavaScript server side logic Dataverse plugins in C sharp and data integration tools Copilot and Agentic AI Working knowledge of Microsoft Copilot Studio and experience designing configuring extending troubleshooting and deploying enterprise agents integrated with Dynamics 365 Dataverse Power Platform and Microsoft 365 Understanding of agent architecture and extensibility including instructions knowledge and grounding tools actions connectors APIs authentication orchestration and emerging integration patterns such as MCP Dynamics CRM Enterprise level support and administration focused specifically with CRM infrastructure installation and configuration CRM deployment configuration CRM customization and configuration Data model forms views JavaScript C sharp NET plugins workflows CRM integration CRM performance and tuning optimization Desired Qualifications Dynamics 365 Customer Engagement Online and Power Platform Power Platform governance and center of excellence experience Advanced Microsoft certifications Experience with Dynamics 365 Customer Insights Data Basic Qualifications: Minimum 8 years of experience with Dynamics 365 Customer Engagement Online and Power Platform Up to date product knowledge in Dynamics 365 Sales, Dynamics 365 Customer Service, and familiarity with the other modules Dynamics 365 Field Service Dynamics 365 Customer Insights - Journeys Up to date knowledge on the foundational technologies for Dynamics 365 and the Power Platform Dataverse Power Apps Power Automate Power Platform admin center Comfortable managing Dynamics 365 CE and Power Platform environments, including configuration, security, and overall system upkeep Brings a track record of reviewing solution designs and calling out practical improvements to scalability, performance, and maintainability Skilled at environment health assessments and making recommendations to improve stability Strong troubleshooting skills to diagnose and resolve performance issues in Dynamics 365 CE environments, improving system responsiveness and reliability Hands-on development and data integration across Dynamics 365 CE, including client-side scripting (TypeScript/JavaScript), server-side logic (Dataverse plugins in C#), and data integration tools Comfortable managing solution lifecycle across environments, including solution packaging, pipeline-based deployments, version control, and safe promotion from development to production Copilot and Agentic AI Working knowledge of Microsoft Copilot Studio and experience designing, configuring, extending, troubleshooting, and deploying enterprise agents integrated with Dynamics 365, Dataverse, Power Platform, and Microsoft 365. Understanding of agent architecture and extensibility, including instructions, knowledge and grounding, tools/actions, connectors, APIs, authentication, orchestration, and emerging integration patterns such as MCP. Familiarity with Microsoft first-party Copilot and agent capabilities across Dynamics 365 and Power Platform, with the ability to advise customers on when to use built-in capabilities, custom agents, traditional automation, or custom development. Ability to review AI and agent solutions for security, data access, responsible AI, governance, reliability, performance, and enterprise readiness, including troubleshooting agent behavior and integrations. Experience applying ALM and modern AI-assisted engineering practices to Power Platform and agent solutions, including solutions, source control, pipelines, automated testing, Power Platform CLI, and  GitHub Copilot. Dynamics CRM Enterprise level support and administration focused specifically with: CRM infrastructure installation and configuration CRM deployment configuration CRM customization and configuration (Data model, forms, views, JavaScript, C# .NET, plugins, workflows) CRM integration CRM performance and tuning optimization Dynamics CRM Cloud Migration Knowledge in CRM 2015+ build versions and upgrade experience Architectural experience for Dynamics CRM on-premises Need a strong understanding of business application performance tuning which includes an understanding of SQL, IIS (Internet Information Services), Networking, and client-side troubleshooting. Environment health assessment e