Manager, Vaccines HCP Engagement

Job description

Business Introduction GSK remains committed to achieving bold commercial ambitions for the future. By 2031, we aim to deliver £40 billion in annual sales, leveraging our existing strong performance momentum to significantly increase our positive impact on the health of billions of patients globally. Our Ahead Together strategy is centred on early intervention to prevent and alter the course of disease, thereby protecting people and supporting healthcare systems. Our diverse portfolio consists of vaccines, specialty medicines, and general medicines. Through continuous innovation and a dedicated focus on scientific and technical excellence, we strive to develop and launch new, groundbreaking treatments that address critical health challenges. Position Summary Location: Philadelphia, PA (preferred) or Homeworker The Manager, Vaccines HCP Engagement will support the operational needs of the VBU commercial team and our marketers, focusing on the execution and management of congresses and speaker programs. The role requires strong organizational, project management, and leadership skills to ensure seamless operations and strategic collaboration across multiple teams including HQ and field functions. Serving as a key operational partner to the Vaccines marketing organization, this individual will embed compliance into planning and execution and drive the ethical, compliant, efficient, and high-quality delivery of external engagement activities that build awareness and support the success of our vaccine’s portfolio. You will report directly to the Sr. Director of Marketing Operations and Supply. Key activities: Speaker Programs Operational Leadership Lead the end-to-end operational execution of speaker programs—from planning, speaker nomination, eligibility verification, and approvals through delivery, reconciliation, documentation, and close-out—in accordance with company policies and applicable requirements. Manage speaker program budgets, spend tracking, and financial controls, ensuring accurate documentation, appropriate approvals, fair-market-value alignment, and timely reconciliation. Oversee speaker contracting, onboarding, training, and utilization in partnership with marketing, HCP engagement, legal, and compliance, including verification of required approvals and documentation. Establish and monitor key performance and compliance indicators to assess program effectiveness, attendance, operational efficiency, policy adherence, and potential trends or exceptions, and recommend improvements. Develop and maintain approved standard operating procedures, controls, timelines, and tools to drive consistent, scalable, and compliant execution across programs. Strategic Collaboration and Compliance Partner proactively with Vaccines brand marketers (including customer channels), sales leadership, medical affairs, legal, privacy, and compliance to translate brand strategies into operational plans that incorporate required reviews, approvals, controls, and documentation for external engagements. Ensure all speaker programs and congress activities comply with company policies and procedures, industry codes, applicable laws and regulations, transparency reporting obligations, privacy requirements, and approved promotional and scientific exchange standards. Serve as the operational point of contact for cross-functional teams, facilitating alignment on priorities, timelines, deliverables, compliance requirements, review pathways, and approval status. Provide operational and compliance insights and recommendations to inform brand planning, resource allocation, control enhancements, and continuous improvement. Congress Operations Leadership Lead compliant operational planning and execution for national and regional medical congresses, including booth presence, exhibit logistics, staffing, required approvals, and use of approved materials. Develop and manage the annual congress calendar, budgets, timelines, and required review and approval milestones in alignment with brand priorities and company controls. Coordinate registrations, housing, shipping, booth design and build, on-site logistics, and HCP interactions with internal teams and external partners, ensuring appropriate documentation and adherence to applicable policies. Ensure congress activities are executed on time, on budget, and in accordance with congress guidelines, company policies, applicable laws, privacy requirements, expense controls, and approved promotional standards. Conduct documented post-congress evaluations to capture learnings, assess compliance and operational performance, identify exceptions, and drive corrective actions and continuous improvement. Field and Vendor Management Act as the primary liaison between the field sales organization and operations teams, addressing questions, reinforcing compliant practices, and supporting appropriate use of speaker program and congress resources. Manage relationships with external vendors and agencies, including speaker bureaus, logistics providers, and exhibit partners, ensuring completion of required due diligence, onboarding, training, and ongoing compliance monitoring. Oversee vendor scopes of work, contracts, purchase orders, invoicing, data-handling requirements, documentation, and performance against service-level agreements and compliance obligations; escalate suspected or confirmed issues promptly. Training and Development Develop, deliver, and document role-based training for field sales, marketers, vendors, and other stakeholders on speaker program and congress processes, systems, company policies, compliance requirements, and escalation pathways. Foster a culture of integrity, accountability, and continuous learning by sharing approved best practices, reinforcing speak-up expectations, and applying lessons learned across teams. Risk Mitigation and Issue Management Proactively identify, assess, document, and monitor operational, compliance, privacy, financial, and logistical risks associated with speaker programs and congresses, and implement proportionate mitigation and control plans. Serve as the escalation point for program and congress issues, ensuring timely triage, appropriate notification to legal and compliance partners, documented decisions, and clear stakeholder communication. Monitor, document, and investigate program exceptions, suspected policy violations, or control deviations, partnering with legal and compliance to determine root causes and implement timely corrective and preventive actions. Support audits, monitoring, transparency reporting, and regulatory inquiries by maintaining complete, accurate, timely, and inspection-ready records in accordance with retention requirements. Why You? Basic Qualifications: Bachelor's degree 7-8 years of experience in marketing, operations, event management, budget management, sales, and project management (i.e., stakeholder management, timeline accountability and prioritization with internal and external teams) Experience working with KOLs/external experts and managing speaker programs and congress operations within established compliance, legal, and regulatory frameworks People management experience, including hiring, coaching, developing, and leading direct reports and/or cross-functional teams to deliver results Preferred Qualifications: 10 years of experience in the pharmaceutical or healthcare industry, with knowledge of compliance requirements governing HCP interactions, speaker programs, congresses, transparency reporting, and promotional activities Exceptional problem-solving abilities and strategic thinking Strong organizational and project management skills Excellent communication and presentation skills Ability to build and maintain relationships with stakeholders Proficiency in using various operational tools and systems Skills Business Acumen, Data to Insights, Digital Fluency, Influencing Without A