Claims Delivery Lead

Job description

CLAIMS DELIVERY LEAD – CLUB MARINE – MELBOURNE – 12-MONTH CONTRACT At Allianz, we’re proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers. We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being. Let’s care for tomorrow, so we can create a better future together, for everyone. The primary purpose of this role is manage the claims delivery strategy across Club Marine by providing strategy & leadership across workforce planning, customer experience management, complaints management, compliance reporting, process enhancement & refinement, change management and systems/technology whilst working collaboratively with stakeholders to achieve customer service, cost & compliance targets. About the role Claims Delivery & Project Management: Lead end-to-end delivery of claims processes and projects, collaborating with cross-functional stakeholders including IT, Strategy, Risk, Finance, Marketing, and Distribution to achieve successful outcomes. Risk, Governance & Compliance: Proactively identify and mitigate risks, manage dependencies, and ensure all claims operations adhere to regulatory requirements and organisational standards throughout the claims lifecycle. Stakeholder Engagement & Change Management: Build strong relationships with internal and external stakeholders, drive alignment through transparent communication, and support the smooth adoption of new processes, systems, and ways of working. Process Improvement & Innovation: Champion continuous improvement by promoting creative solutions and integrating new technologies to enhance claims processes, customer experience, and competitive positioning. Workforce & Administrative Management: Oversee workforce planning across onshore and offshore teams, manage telephony and administration activities, and ensure the delivery of exceptional service to both internal and external customers. About you Tertiary qualifications in a relevant discipline with extensive experience in the contemporary insurance industry, including a strong understanding of key business drivers and claims operations. Proven track record of delivering projects within time, budget, and resource constraints, with demonstrated experience in business improvement, operational excellence, and continuous improvement initiatives. Demonstrated track record and can discuss clear examples of processes you have improved and remapped. Strong ability to interpret complex information, identify root causes and dependencies, evaluate options, and extract meaningful insights to support sound decision-making. Excellent facilitation and communication skills with the ability to lead workshops, collaborative planning sessions, and adapt your approach to engage a diverse range of stakeholders effectively. Ability to navigate complexity and ambiguity, document business processes and requirements, and deliver pragmatic, commercially sound solutions that meet stakeholder expectations. A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape. Proficient in Project Management tools such as Miro, Jira, MS Project & MS Visio Benefits and perks Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day! Work-life balance: Enjoy our flexible, hybrid work arrangements, and tailored workplace adjustments, where possible. Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources. Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer! For more details about our benefits, visit the Allianz Careers site. About Allianz Group Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter and nurtures a culture grounded in integrity, fairness, inclusion and trust. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations. Adjustments and support If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation. Join us. Let’s care for tomorrow. www.allianz.com.au/careers Important Notice: Allianz will never contact you from an email address that does not end with ‘@allianz.com.au’ or another official Allianz domain. If you receive an email from an address like ’ allianz.customerservice@gmail.com ’” or ’ allianz-support@yahoo.com ’, it is not from Allianz and may likely be a scam. Examples of official Allianz email addresses à john.smith@allianz.com.au | support@allianz.co.uk | jane.smith@allianz.com If you are unsure about an email, please contact Allianz directly through our official website or customer service number. Your security is our priority.