SME NetApp FAS, EMC Isilion

Job description

As a Subject Matter Expert in Support & Operations, you will play a critical role in ensuring the timely and quality resolution of escalations and incidents related to EMC Isilion. You will leverage your expertise to enhance customer satisfaction, mentor team members, and facilitate effective communication with stakeholders. Your contributions will directly impact the efficiency of our operations and the overall customer experience. Key Responsibilities 1. Ensure On-Time Resolution And Compliance Of Escalated Incidents Related To Emc Isilion, Adhering To Agreed Slas And Quality Standards To Maintain High Customer Satisfaction. 2. Mentor And Guide Team Members In Best Practices For Emc Isilion Operations While Preparing Standard Operating Procedures And Maintaining Comprehensive Documentation For Knowledge Sharing. 3. Validate Change Order Implementation Plans And Ensure Adherence To Human Error Compliance, Participating In Capacity Planning Discussions To Optimize Resource Allocation. 4. Actively Engage In Customer Meetings To Gather Feedback And Understand Issues Faced, Contributing To Strategies That Enhance Customer Satisfaction And Operational Efficiency. 5. Validate And Analyze Root Cause And Trend Analyses To Identify Performance Improvements, Preparing Insightful Reports For Presentation To Key Business Stakeholders. Skill Requirements 1. In-Depth Knowledge Of Emc Isilion And Its Operational Best Practices 2. Strong Analytical Skills For Incident Resolution And Performance Analysis 3. Excellent Communication Skills For Stakeholder Engagement And Mentoring 4. Familiarity With Capacity Planning And Change Management Processes 5. Proficiency In Documenting Processes And Creating Standard Operating Procedures Other Requirements 1. Itil Foundation Certification (Optional But Valuable) 2. Emc Isilion Certification (Optional But Valuable Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. 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