Order Management and Quotation Specialist

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. In this role, you will have the opportunity to gain vocational experience through a temporary work placement. Each day, you will acquire knowledge by performing tasks as directed. You will also showcase your expertise by supporting ABB’s operations and enhancing personal education/employment opportunities. The Order Management & Quotation Specialist is responsible for preparing accurate customer quotations, processing orders efficiently, and ensuring a seamless flow of information between sales, operations, and customers. This role requires strong attention to detail, excellent communication, and the ability to manage multiple priorities in a fast-paced environment. The work model for the role is: Hybrid This role is contributing to the: ELDS Business Unit in Montreal. This role reports to the: Local Division Controller - ELDS You will be mainly accountable for: Prepare, review, and issue accurate customer quotations in a timely manner. Analyze customer requirements, specifications, pricing structures, and contractual terms to develop compliant quotes. Partner with Sales, Engineering, Product, and Supply Chain teams to validate pricing, lead times, and technical details. Track quotations, follow up on opportunities, and maintain quotation templates, price lists, and related documentation. Enter, manage, and verify customer purchase orders in the ERP/CRM system, ensuring accuracy of pricing, quantities, delivery schedules, and terms. Coordinate order fulfillment activities with Production, Logistics, and Supply Chain teams to support on-time delivery. Monitor order progress, resolve issues proactively, and communicate status updates to customers and stakeholders. Issue order confirmations, shipping documentation, invoices, and process order changes, cancellations, returns, or special requests as required. Serve as the primary point of contact for quotation and order-related inquiries, delivering responsive, high-quality customer service. Maintain accurate records, prepare operational and KPI reports, and identify process improvements to enhance efficiency and reduce errors. Qualifications for the role: Engineering degree (Electrical preferred; Mechanical or Industrial also considered). Strong analytical skills and attention to detail. Interest in technical products, components, or electrical systems. Proficiency with Microsoft Excel and Outlook; familiarity with SAP is an asset (training provided). Organized, proactive, and comfortable in a fast-paced environment. Experience in quotation, order management, customer service, or sales support. Knowledge of electrical components. Proficiency in French is mandatory, as well as English to communicate effectively with internal clients and partners located outside of Quebec Why ABB? We empower you to take initiative, challenge ideas, and lead with confidence. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. Every idea you share and every action you take contributes to something bigger. ABB may utilize Artificial Intelligence (AI)–enabled tools as part of its recruitment and selection processes. These tools are used solely to support and enhance decision-making; final hiring decisions are made by ABB recruitment professionals. ABB is committed to ensuring that all recruitment practices are conducted in a fair, transparent, and non-discriminatory manner, in compliance with applicable laws. #ABBCareers #RunwithABB #Runwhatrunstheworld #LI-Hybrid Employment Equity & Inclusion Statement (Canada) ABB values the dedication, commitment, and expertise of all our employees. As an Employment Equity Employer, we are committed to fostering an inclusive and diverse workplace. We actively support the principles of the Employment Equity Act and strive to build a workforce that reflects Canada’s diversity, including: • Women • Indigenous Peoples • Members of visible minorities • Persons with disabilities ABB is committed to providing reasonable accommodations to applicants with disabilities. If you require accommodation during any stage of the recruitment process, we encourage you to let us know.