Global Account Manager - Tier1 Pharma

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Sales Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Client Director – Tier 1 Pharma Our team sells the full Salesforce product portfolio to Tier 1 pharmaceutical customers, partnering with some of the world's largest, most innovative and highly regulated pharmaceutical organisations. As a Client Director at Salesforce, you will own the end-to-end strategic relationship with your assigned account. You will sell the entire Salesforce Customer 360 platform, including Agentforce, Data Cloud and Life Sciences Cloud, helping customers accelerate digital transformation, improve operational efficiency and deliver better outcomes for healthcare professionals and patients. You will build trusted relationships with C-suite and senior business and technology leaders across the organisation, spanning commercial, medical affairs, R&D, clinical operations, manufacturing, supply chain and IT. You will connect Salesforce's capabilities to the customer's strategic priorities, positioning Salesforce as a long-term transformation partner. What You'll Actually Be DoingAct as the executive owner of the Salesforce relationship, building and maintaining senior relationships across commercial, medical, R&D, clinical operations, manufacturing, technology, data, compliance and procurement functions. Own and deliver a multi-year strategic account plan that grows Annual Contract Value (ACV) through expansion, upsell, cross-sell and new business within the account. Map the organisation in depth, including key stakeholders, budgets, buying centres, strategic initiatives and whitespace across global business units and divisions. Lead complex, multi-threaded sales cycles in parallel. Orchestrate Sales Engineers, Industry Advisors, Professional Services, Customer Success, Executives and Partners as one account team. Position Salesforce as a strategic partner in the pharmaceutical company's digital, data and AI transformation agenda, connecting our solutions to measurable outcomes across customer engagement, commercial effectiveness, medical affairs, operational efficiency and patient experience. Understand the pharmaceutical value chain and identify opportunities to support the organisation across the drug development lifecycle, from clinical development and regulatory processes through to commercialisation and ongoing patient engagement. Navigate complex regulatory, security, data privacy, governance and procurement environments, building compelling business cases for large, multi-year strategic investments. Work with global System Integrators and strategic partners to extend our reach, accelerate transformation and ensure customer success. Partner with Customer Success to drive adoption, renewals, expansion and long-term customer advocacy. You're Our Person If You Have...A proven track record of quota-carrying, enterprise technology direct sales, ideally as a Client Director, Strategic AE or equivalent, with experience of single-account or named-account ownership. Experience managing long, complex sales cycles with large deal values and multiple senior stakeholders. Success developing and executing strategic account plans that retain and grow ACV. The ability to navigate large, matrixed global organisations and build influence across multiple business units and geographies. The ability to run discovery with senior leaders and translate business challenges into compelling use cases, value hypotheses and transformation opportunities. Excellent written, verbal and presentation skills, with the credibility to engage at C-suite level. Experience leading large virtual account teams across internal and external stakeholders. Even Better If You Have...Experience selling into Tier 1 pharmaceutical companies or global life sciences organisations. A strong understanding of the pharmaceutical and life sciences landscape, including drug development, clinical trials, commercial operations, medical affairs, patient engagement and the evolving regulatory environment. Familiarity with digital transformation within pharma, particularly around data strategy, AI adoption, customer engagement and operational modernisation. Experience navigating complex pharmaceutical regulatory and compliance environments, including GxP, GDPR and patient data privacy considerations. Familiarity with enterprise sales methodologies, such as MEDDICC, and experience building strategic alliances. A history of consistently achieving or exceeding quota on large, strategic enterprise accounts. An existing network of senior relationships within global pharmaceutical companies or across the UK/EMEA life sciences ecosystem. Your experience will be evaluated based on alignment with core competencies for the role, including extracurricular leadership, military experience, and volunteer work. Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form. Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. We are a recognised Disability Confident member under the UK Government Disability Confident employer scheme. We are committed to providing an inclusive recruitment process and will offer an interview to disabled applicants who meet the essential criteria for the role. Applicants are welcome to opt-in to the interview scheme as part of the application process. If you would like to apply under the scheme, please click the link to the Accommodations Request Form above and scroll to the UK Disability Confident Scheme section within the form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to curr