Senior Consultant

Job description

The Senior Support Engineer - Hyperion (L2) will be responsible for providing advanced application support and operational ownership for Reckitt's Hyperion landscape, with a primary focus on Hyperion Financial Management (HFM) and associated financial consolidation, close, and reporting processes. The role will ensure stable operations, timely issue resolution, support for business-critical month-end and year-end activities, and effective transition into steady-state support. The individual will act as a key escalation point for complex application incidents, collaborate with finance stakeholders, and drive continuous service improvements through process optimization, knowledge management, and automation initiatives. Key Responsibilities Hyperion Application Support Provide Level 2 support for Hyperion Financial Management (HFM) applications. Support financial consolidation, close, intercompany eliminations, and reporting activities. Investigate and resolve incidents related to: Data loads and integrations Consolidation rules Calculations and journals Security and user access Metadata and hierarchy issues Workflow and close management activities Monitor batch jobs, scheduled processes, and business-critical close activities. Incident & Problem Management Analyze and resolve production incidents within agreed SLAs. Perform root cause analysis for recurring issues. Collaborate with L3 teams, vendors, and infrastructure teams for complex problem resolution. Ensure accurate documentation of incidents, workarounds, and resolutions. Change & Release Support Support testing and validation of approved enhancements, fixes, and configuration changes. Participate in change implementation activities and production deployments. Ensure proper governance during financial close periods. Business Engagement Work closely with Finance, Controlling, and Reporting teams to understand operational priorities. Provide support during month-end, quarter-end, and year-end financial closure cycles. Assist users with functional and technical queries related to HFM processes. Operational Excellence Maintain support runbooks, SOPs, support calendars, and knowledge repositories. Identify opportunities for automation and service improvement. Contribute to service reporting, KPI tracking, and continual improvement initiatives. Skill Requirements Functional Skills Strong knowledge of Hyperion Financial Management (HFM). Understanding of: Financial consolidation Financial close processes Corporate reporting Intercompany accounting Management reporting Technical Skills HFM Administration and Support. Metadata management and security administration. Data load and reconciliation troubleshooting. Hyperion environment monitoring and batch management. Understanding of integration concepts with ERP and finance systems. Knowledge of Oracle EPM landscape is desirable. IT Service Management Incident Management. Problem Management. Change Management. Knowledge Management. SLA and KPI management. Other Requirements Experience & Qualifications Essential 5 to 8 years of overall IT experience. Minimum 3 years of hands-on Hyperion HFM support experience. Experience supporting enterprise financial consolidation environments. Experience working in global AMS or production support engagements. Certified Preferred Experience with Oracle Hyperion suite components. Experience in FMCG, Manufacturing, Consumer Goods, or similar industries. ITIL Foundation certification. Oracle Hyperion/EPM certification preferred. Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. 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