Senior Business Specialist

Job description

As a Senior Customer Journey Manager (CJM), you will support the delivery of Trade Surveillance remediation and change within the Markets Platform. The role focuses on owning and improving end‑to‑end surveillance journeys , ensuring regulatory, risk and delivery outcomes are clearly translated into prioritised, deliverable work. Working closely with Product Owners, Engineering, Data, and COO Surveillance teams, you will help ensure surveillance change is designed in early , dependencies are understood, and delivery remains aligned to regulatory commitments and strategic priorities. Key Responsibilities Key Accountabilities 1. Trade Surveillance Customer Journey Own and maintain the end‑to‑end Trade Surveillance journey , spanning: Trading activity and product coverage Data ingestion, enrichment and quality Alert generation, tuning and downstream investigation outcomes Create and maintain journey maps, process flows and surveillance narratives that link business intent to technical implementation. Act as a subject matter contributor for Trade Surveillance journeys, supporting identification of capability gaps, prioritisation trade‑offs and residual risk considerations. 2. Cross‑Platform & Integration Support Support integration across Trading Hub, Surveillance platforms and Data platforms (e.g. ODP / FDP) from a CJM perspective. Work with Product Owners and Engineers to: Identify dependencies and sequencing risks Ensure surveillance requirements are considered early in platform or product change Raise delivery risks or gaps through established governance where surveillance outcomes may be impacted. 3. Surveillance Support for Growth & Change Support surveillance readiness for new product onboarding and growth initiatives , including: New venues and liquidity Extension of coverage across asset classes or strategies (e.g. swaps, futures) Ensure surveillance requirements are understood and reflected within: New product approval processes Trading Hub onboarding activity Represent surveillance considerations within planning and prioritisation discussions at feature and lab level. 4. Prioritisation, Planning & Delivery Alignment Support integrated views across: Regulatory commitments Risk remediation activity Business change and growth demand Work closely with Product Owners to: Shape backlog content and acceptance criteria Support effective slicing and sequencing of work Highlight delivery constraints, dependencies or trade‑offs early Provide clear, outcome‑focused input into status updates and governance artefacts as required. Skill Requirements Skills & Experience Essential Experience working in Trade Surveillance, Market Abuse controls, or related regulatory delivery . Understanding of Markets products and trade lifecycles . Experience working across technology, data and business teams in regulated environments in GCP with ODP, FDP and CDP. Strong ability to analyse end‑to‑end journeys and translate them into clear delivery artefacts. Confident, clear communicator able to engage constructively with technical and non‑technical stakeholders. Other Requirements Desirable Exposure to Trading Hub or surveillance platform change. Experience with data lineage, ingestion pipelines or analytical platforms. Experience supporting remediation programmes or regulatory commitments. We recognise that skills are developed in many ways and encourage applications from candidates with relevant, transferable experience. Success Measures Surveillance requirements consistently embedded early in product and platform change Improved visibility and management of surveillance dependencies Clear, trusted prioritisation of remediation and change demand No late regulatory surprises driven by gaps in journey design or delivery alignment Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Copyright © 2026 HCL Technologies Limited Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. 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