Site of Care, Area Lead

Job description

Career CategoryValue and AccessJob DescriptionJoin Amgen’s Mission of Serving Patients At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. Amgen is advancing a broad and deep pipeline and portfolio of medicines to treat heart disease, obesity and obesity-related conditions, rare diseases, inflammatory conditions and cancer.  As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Amgen is a global leader in biotechnology, dedicated to developing innovative therapies that significantly improve patients’ lives. As a leader in Bispecific T-cell Engager (BiTE®) therapies, Amgen continues to advance oncology care through scientific innovation and a commitment to improving patient access. The Site of Care, Area Lead is a customer-facing field role responsible for assessing, planning, and executing programs designed to support administration options for the product across designated sites of care. The Site of Care, Area Lead will engage with sites of care across the Gulf Coast and Great Plains. Account responsibilities may include local and national infusion providers, community oncology clinics, hospital outpatient and infusion centers, and individual buy-and-bill physician office practices. This role develops a deep understanding of the site-of-care landscape, evaluates site interest and ability to administer the product, identifies clinical, operational, and economic barriers, and develops account plans to guide next best actions. Site of Care, Area Lead What you will doLet’s do this. Let’s change the world. The Site of Care, Area Lead also serves as a key point of coordination between sites of care and internal Sales, Account Management, Patient Support Services, Medical, and reimbursement/access functions. Site of Care Engagement & Account Assessment Systematically develop deep account intelligence for targeted home infusion providers, clinics, and other sites of care. Characterize outpatient administration options and the site-of-care landscape within assigned geographies. Engage sites of care to understand their interest in and ability to administer the product. Identify geographic or site-of-care gaps and develop plans to further evaluate site interest and administration capabilities within those areas. Provide sites of care with an overview of the product and general clinical procedures associated with administration, coordinating with Medical Affairs and other internal stakeholders as appropriate. Account Planning & Barrier Identification Identify clinical, operational, and economic barriers that may affect product administration within targeted sites of care. Develop account plans based on identified barriers and account intelligence to guide next best actions. Maintain an understanding of healthcare issues, customer strategies, industry trends, and relevant best practices to establish credibility beyond the product and therapeutic area. Access & Reimbursement Education Provide sites of care with access-related education, including product-specific coding and billing information. Apply knowledge of commercial and government payer considerations, reimbursement, billing, and coding associated with infused products. Support appropriate coordination with internal reimbursement/access and patient support functions. Support appropriate internal coordination and customer communication related to contracting setup readiness by routing account needs or operational considerations to the appropriate approved internal stakeholders. Cross-Functional Collaboration Serve as the lead site-of-care point of contact with internal Sales, Account Management, Patient Support Services, and reimbursement/access functions. Communicate with Medical and other internal stakeholders as necessary to support appropriate site engagement. Communicate relevant site-of-care insights, trends, barriers, and opportunities to appropriate internal partners. Engage with in-field partners across appropriate roles to align on account context, site-of-care insights, and communicate next steps within approved responsibilities and materials. Compliance & Professional Standards Ensure all customer interactions are compliant with Amgen policies, regulatory requirements, and approved materials. Maintain a clear understanding of Amgen’s role as a manufacturer supporting—rather than directing—care delivery decisions. Model ethical, patient-centric, and professional engagement at all times. Core Competencies Strong account management and customer engagement capabilities. Ability to develop and apply detailed account and site-of-care intelligence. Understanding of infused therapy administration environments and site-of-care models. Knowledge of market access, reimbursement, coding, and billing considerations for infused products. Ability to identify and characterize clinical, operational, and economic barriers. Ability to work effectively across Sales, Medical Affairs, Patient Support Services, and reimbursement/access functions. Strong understanding of healthcare issues, customer trends, and the broader site-of-care landscape. Ability to manage a geographically broad territory and extensive travel requirements What we expect of youWe are all different, yet we all use our unique contributions to serve patients. The talented professional we seek is a strong account manager with these qualifications. Basic Qualifications: Doctorate degree OR Master’s degree and 2 years of Business, Clinical, or Science experience OR Bachelor’s degree and 4 years of Business, Clinical, or Science experience OR Associate’s degree and 8 years of Business, Clinical, or Science experience OR High school diploma / GED and 10 years of Business, Clinical, or Science experience Preferred Qualifications: Bachelor’s degree required; Business, Clinical, or Science discipline preferred. Minimum of 4 years of pharmaceutical/medical industry or home infusion/clinic experience. Minimum of 2 years of account management experience in oncology, hematology, or rare disease, including experience with infused therapies. Minimum of 2 years of experience with market access/site-of-care customer segments and reimbursement for infused products, including commercial and government payers and billing/coding. Ability to travel greater than 50%, including overnight and occasional weekend commitments. Advanced clinical or scientific degree, such as RN, PharmD, or MPH, or prior clinical experience. Hematology or oncology reimbursement experience. Direct experience identifying and evaluating available sites of care across infusion service settings, including: Home infusion service providers National and/or regional infusion service providers or Infusion Management Companies Hospital outpatient and infusion centers Individual buy-and-bill physician office practices Recent launch experience with infused products. What you can expect from usAs we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. Actual salary will vary based on several factors including, but not limited to, relevant skills, experience, and qualifications. In addition to the base salary, Amgen offers a Total Rewards Plan, b