Customer Delivery Architect

Job description

The application window is expected to close on: 11/29/2026Customer Experience Consultant - DC Introduction We design, implement, and optimize Cisco technology to solve real-world business problems. We translate complex requirements into technical architectures that drive results. By aligning our work with customer goals, we ensure that every deployment delivers measurable impact and long-term value! We are committed to making technology work for the business. Who You'll Work With We partner with customers, sales teams, and engineering groups to deliver comprehensive solutions. We work alongside internal and external partners to deploy Cisco services, maintaining direct relationships with technical staff and management to keep projects on track. We bridge the gap between technical execution and business strategy to ensure our clients succeed. What You'll Do We solve technical challenges and lead delivery projects from start to finish. We create design plans, write scripts for automation, and build simulations to test system compatibility. Beyond technical implementation, we share knowledge, mentor team members, and provide consulting recommendations to help clients navigate their own technology transitions. We act as a primary point of contact for technical resolution, ensuring that complex problems are addressed quickly and effectively! We also standardize our methods to improve future delivery across the practice. Minimum Qualifications · In-depth knowledge of data center design, operations, and architecture, including Cisco Nexus switches (e.g., Nexus 9000/7000/5000), Cisco ACI, Cisco MDS, routing and switching protocols (BGP, OSPF, VXLAN, EVPN), and storage area networks (SAN). · Experience with hybrid cloud environments, virtualization technologies (VMware, Hyper-V), and containerization platforms (Kubernetes, Docker). · Strong understanding of data center security best practices, firewalls, high availability, and disaster recovery planning. · Demonstrates expertise on broad range of technologies and delivery methods. Strong communication skills with a proven ability to manage ambiguous situations and build lasting customer relationships. · Bilingual Fluency Canadian French + English Preferred Qualifications · Proficiency in Python, Ansible, and REST APIs to streamline network operations and deployment workflows is nice to have. · Knowledge of Infrastructure as code, AI/ML workloads, Cisco Catalyst Center, Cisco Nexus 9000 switches for AI clusters, RoCEv2 for lossless Ethernet transport, and AI infrastructure components including compute, network, and storage. · Cisco Certified Network Professional Data Center (CCNP Data Center) or Cisco Certified Internetwork Expert Data Center (CCIE Data Center) Conseiller en expérience client – Centre de données Introduction Nous concevons, mettons en œuvre et optimisons les technologies Cisco pour résoudre des enjeux commerciaux bien réels. Nous transformons des exigences complexes en architectures techniques capables de produire des résultats concrets. En harmonisant notre travail avec les objectifs des clients, nous veillons à ce que chaque déploiement génère des retombées mesurables et une valeur durable. Nous mettons la technologie au service des objectifs de l’entreprise. Vos collègues Nous collaborons avec les clients, les équipes des ventes et les équipes d’ingénierie afin d’offrir des solutions complètes. Nous travaillons avec des partenaires internes et externes au déploiement des services Cisco. Nous entretenons aussi des liens directs avec les équipes techniques et la direction afin d’assurer le bon déroulement des projets. Nous faisons le pont entre l’exécution technique et la stratégie commerciale afin de favoriser la réussite de nos clients. Vos fonctions Nous relevons les défis techniques et pilotons les projets de prestation du début à la fin. Nous élaborons des plans de conception, rédigeons des scripts d’automatisation et créons des simulations pour vérifier la compatibilité des systèmes. Au-delà de la mise en œuvre technique, nous transmettons nos connaissances, encadrons les membres de l’équipe et formulons des recommandations pour aider les clients à mener à bien leurs transitions technologiques. Nous sommes le principal point de contact pour la résolution des problèmes techniques et veillons à ce que les enjeux complexes soient réglés rapidement et efficacement. Nous normalisons également nos méthodes afin d’améliorer les futures prestations dans l’ensemble de notre domaine de pratique. Qualifications minimales · Connaissance approfondie de la conception, des opérations et de l’architecture des centres de données, notamment des commutateurs Cisco Nexus (p. ex., Nexus 9000/7000/5000), de Cisco ACI, de Cisco MDS, des protocoles de routage et de commutation (BGP, OSPF, VXLAN, EVPN) et des réseaux de stockage (SAN). · Expérience des environnements infonuagiques hybrides, des technologies de virtualisation (VMware, Hyper-V) et des plateformes de conteneurisation (Kubernetes, Docker). · Solide compréhension des pratiques exemplaires en matière de sécurité des centres de données, des pare-feu, de la haute disponibilité et de la planification de la reprise après sinistre. · Démontrer une expertise dans un vaste éventail de technologies et de méthodes de prestation. Solides aptitudes en communication et capacité éprouvée à gérer des situations ambiguës et à bâtir des relations durables avec la clientèle. · Bilinguisme préférable : français canadien et anglais Qualifications souhaitées · Maîtrise de l'infrastructure sous forme de code (IaC), des charges de travail en IA/ML, du centre Cisco Catalyst, des commutateurs Cisco Nexus 9000 pour les grappes d'IA, du protocole RoCEv2 pour le transport Ethernet sans perte, ainsi que des composants d'infrastructure d'IA incluant le calcul, le réseau et le stockage. · Cisco Certified Network Professional Data Center (CCNP Data Center) ou Cisco Certified Internetwork Expert Data Center (CCIE Data Center) Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Message to applicants applying to work in the U.S. and/or Canada: The starting salary range posted for this position is $120,300.00 to $150,800.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks.  Employees may be eligible to receive grants of Cisco restricted stock units, which vest fol