Lead Cloud Service Manager Arabic Speaking

Job description

OPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered. At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us. Your impact As a Lead Cloud Service Manager, you will own a portfolio of strategic enterprise clients across their OpenText cloud journey, from sales handover and onboarding through adoption, expansion, renewal, and retention. You will act as a trusted advisor to business, technical, and executive stakeholders, aligning OpenText SaaS solutions with measurable client outcomes. Working across account teams, Professional Services, Support, Product Management, and reseller partners, you will drive value realization, client satisfaction, and long-term growth. What the role offers Own strategic client journeys from onboarding through renewal and retention. Build trusted relationships with business, technical, and executive stakeholders. Create Client Success Plans aligned to measurable business outcomes. Drive solution activation, adoption, platform utilization , and expansion. Use health metrics and analytics to identify risks and opportunities. Lead QBRs, value reviews, and strategic planning discussions. Coordinate cross-functional teams to deliver a seamless client experience. What you need to succeed Proven ability to manage strategic enterprise relationships in SaaS environments. Track record of driving adoption, retention, usage growth, and value realization. Proven ability to influence executives and cross-functional teams without authority. Experience using client health metrics, analytics, KPIs, and success plans. Track record of identifying risks and leading effective recovery strategies. Experience with CRM or Customer Success platforms such as Salesforce or Gainsight. Professional fluency in English & Spanish One last thing OpenText is more than just a corporation; it's a global community where trust is foundational, the bar is raised, and outcomes are owned.This role puts you at the centre of our expanding Cloud business, helping strategic clients turn OpenText SaaS adoption into measurable, lasting value. OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com . Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.