Atlanta, GA MuleSoft AMS Architect GA 30301

Job description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Location From any Hub location - Atlanta, GA; NY; Chicago, IL; Nashville, TN; Dallas, TX About the job you're considering At Capgemini, you will collaborate with cross-functional teams to deliver innovative technology solutions that drive business value and enhance client experiences. You will contribute to the design, development, and continuous improvement of scalable, high-quality solutions in a dynamic and collaborative environment. Your Role Role Summary The MuleSoft AMS Architect is responsible for leading Application Management and Support (AMS) services for MuleSoft-based integrations, ensuring platform stability, operational excellence, continuous improvements, and alignment with business objectives. The role combines architecture expertise, support governance, incident management, stakeholder communication, and platform optimization. Key Responsibilities Application Management & Support Own the overall MuleSoft AMS landscape, including support, maintenance, enhancements, and production stability. Lead L2/L3 support activities and ensure adherence to SLA/KPI commitments. Drive Root Cause Analysis (RCA) and implement preventive measures to reduce recurring incidents. Govern production releases, change management, and environment management activities. Support capacity planning, platform upgrades, vulnerability remediation, and compliance initiatives. Architecture & Technical Leadership Provide architectural guidance for complex incidents, performance bottlenecks, and integration issues. Review integration designs, APIs, security standards, and deployment strategies. Mentor development and support teams on MuleSoft best practices and architecture standards. Drive continuous service improvement initiatives and operational excellence programs. Stakeholder Management & Collaboration Collaborate with business stakeholders, development teams, infrastructure teams, and vendors to resolve critical issues. Act as the escalation point for critical production issues and strategic platform decisions. Monitoring & Optimization Establish monitoring, alerting, and operational dashboards for proactive support. Identify opportunities for automation, cost optimization, and operational efficiency improvements. Ensure platform stability, reliability, and ongoing service improvements. Required Skills MuleSoft Expertise Strong hands-on experience with MuleSoft Anypoint Platform. Expertise in: API-led Connectivity RAML DataWeave API Manager Runtime Manager CloudHub Integration & Support Experience managing production support and AMS operations for enterprise integrations. Strong understanding of integration patterns, messaging systems, and middleware technologies. Experience with: Incident Management Problem Management Change Management Processes DevOps & Deployment Knowledge of CI/CD pipelines and DevOps practices. Experience with: Git Jenkins Automated Deployments Technical Skills Strong troubleshooting and performance tuning skills. Experience working in Agile delivery and support models. Preferred Qualifications MuleSoft Certified Integration Architect (MCIA). MuleSoft Certified Platform Architect (MCPA). Experience with monitoring tools such as: Splunk Dynatrace AppDynamics Grafana Similar Monitoring Platforms Knowledge of cloud platforms including: AWS Azure GCP ITIL Foundation Certification preferred. Key Performance Indicators (KPIs) SLA Compliance > 95% Production Availability > 99.9% Reduction in recurring incidents Mean Time to Resolution (MTTR) improvement Successful release deployments Customer Satisfaction (CSAT) and stakeholder feedback Automation and cost optimization initiatives delivered Leadership Expectations Provide technical leadership across support and enhancement teams. Drive service governance and client engagement. Ensure risk mitigation, operational stability, and continuous improvement. Act as the escalation point for critical production issues and strategic platform decisions. #LI-SS1 The base compensation range for this role in the posted location is: $82,082 to $193,440 Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity. It is not typical for candidates to be hired at or near the top of the posted compensation range. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws. Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave Medical, dental, and vision coverage (or provincial healthcare coordination in Canada) Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada) Life and disability insurance Employee assistance programs Other benefits as provided by local policy and eligibility Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation. Disclaimers Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law. This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation