Senior Technical Support Specialist

Job description

An Oracle Technical Consultant in a Support Role helps clients fix, maintain, and optimize Oracle database or cloud applications Key Responsibilities An Oracle support technical consultant resolves system bugs, handles production support tickets, and builds custom reports or integrations. They ensure day-to-day system stability and performance Troubleshooting: Fix complex technical errors, application failures, and data issues reported by users. Maintenance & Enhancements: Update custom code, workflows, interfaces, and reports (like BI Publisher). Ticket Management: Follow IT service management rules to handle incidents, problems, and routine requests on time. Testing: Test code fixes and patches before putting them into live production systems. Collaboration: Talk with functional teams and clients to understand problems and explain technical solutions Skill Requirements Technical Tools: Strong knowledge of SQL, PL/SQL, and reporting tools like BI Publisher. Platform Experience: Experience with Oracle Cloud (Fusion) Integration Knowledge: Familiarity with Oracle Integration Cloud (OIC) or Web Services. Problem-Solving: Strong critical thinking to find fast, safe fixes for broken processes. Other Requirements Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. 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