Tower Lead Program & Project Management

Job description

Onsite SDM Service Delivery Manager – Application Infrastructure is responsible for ensuring the smooth operation, maintenance and continuous improvement of customer’s application infrastructure.\\\\r\\\\n \\\\r\\\\nProven experience in large-scale IT operations, migrations and cloud/on-prem strategies - Strong knowledge of Azure and on-premises environments including Windows/Linux, Integration and BI platforms - Proven experience with ITSM Tools preferably ServiceNow - Experience with DevOps practices, CI/CD pipelines and automation tools - Knowledge of security best practices and compliance frameworks - Strong leadership, stakeholder management and communication skills - Strong problem solving skills and ability to manage escalations effectively\\\\\\\"\\\\r\\\\n \\\\r\\\\nIdentify and implement automation and optimization opportunities to improve efficiency - Drive initiatives to enhance infrastructure scalability, security and cost effectiveness\\\\r\\\\n \\\\r\\\\nKnowledge of automation, DevOps practices, and CI/CD pipelines, Strong Squad based P&L management skill, Collaborate with cross-functional teams (Engineering, DevOps, Security, etc.) to optimize cloud service performance.\\\\r\\\\n \\\\r\\\\nEnsure the seamless delivery of application infrastructure services meeting SLAs and KPIs. - Oversee incident, problem and change management processes for Application Infrastructure - Monitory system performance uptime, and capacity to ensure optimal service availability People, Collaborate with IT operations and infrastructure teams to manage application hosting environments - Ensure proactive maintenance, patching and updates for Application infrastructure components - Manage cloud and on-premise infrastructure solutions, ensuring efficiency and security\\\\r\\\\n \\\\r\\\\nVendor and Stakeholder Management: - Coordinate with third party service providers and vendors to ensure effective service delivery - Manage contracts, budgets and relationship with infrastructure and cloud service providers - Act as the main point of contact for infrastructure-related escalations and service improvements Continuous improvement & Optimization\\\\r\\\\n \\\\r\\\\nLead a team of Service Owners, engineers and SMEs - Mentor and upskill teams in emerging technologies and best practices - Foster a culture of innovation, collaboration and continuous improvement Infrastructure Operations & Support: \\\\r\\\\n \\\\r\\\\nStay up to date with emerging technologies and industry best practices in IT infrastructure management Governance, Compliance and Security - Ensure infrastructure compliance with HCLTech’ s IT policies, security standards and regulatory requirements\\\\r\\\\n \\\\r\\\\n \\\\r\\\\nCollaborate with stakeholders globally to align project goals with strategic business objectives, drive continuous improvement initiatives to enhance service quality and efficiency, Excellent problem-solving, decision-making, and analytical skills, effective communication and stakeholder management skills, Ability to handle high-pressure situations and escalations..\\\\r\\\\nIntegrated Agile delivery model, Experience with Agile Service Management tools as Jira Key Responsibilities SDM Skill Requirements Other Requirements Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. 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