Sr Administrator (Support & Operations)

Job description

Retail Retalix Solution Specialist (L2 Support Engineer) Role Summary The Retail Retalix Solution Specialist is responsible for supporting, administering, troubleshooting, and maintaining the Retalix Retail and Point of Sale (POS) ecosystem across retail store environments. The role ensures high availability of POS systems, back-office applications, payment integrations, fuel operations, inventory management, and store systems to enable uninterrupted retail business operations. Key Responsibilities Application & POS Support • Provide L2 support for Retalix POS, Back Office Systems (BOS), and retail applications. • Troubleshoot and resolve incidents related to sales transactions, promotions, pricing, inventory, and store operations. • Support cashier workstations, POS terminals, store controllers, and peripheral devices. • Investigate transaction failures, system performance issues, and data synchronization problems. Retail Operations Support • Support fuel management operations, pump communications, and price updates. • Assist store personnel with transaction corrections, electronic journal reviews, and reconciliation issues. • Manage product configurations, promotions, discounts, and price book updates. • Support inventory and stock management processes • Perform root cause analysis for recurring incidents. • Coordinate with Service Desk (L1), Infrastructure Teams, and Vendors for issue resolution. • Participate in Major Incident Management and bridge calls. System Administration • Configure and maintain Retalix store systems and user access. • Perform application health checks and proactive monitoring. • Support software deployments, upgrades, patches, and configuration changes. • Validate interfaces between POS, payment systems, controllers, and back-office applications. Documentation & Continuous Improvement • Create and maintain SOPs, Knowledge Articles, and troubleshooting guides. • Support automation and process improvement initiatives. • Conduct knowledge transfer sessions for service desk and support teams. • Identify opportunities to improve remote resolution and reduce field support dependency. Technical Skills Required Retail Applications • Retalix POS Suite • Retalix Back Office System (BOS) • Retail Store Controller Applications • Inventory & Fuel Management Systems POS & Retail Technologies • POS Terminals • Payment Systems (Verifone, Ingenico, etc.) • Barcode Scanners • Receipt Printers • Fuel Pump Integration Systems • Store Networks and Controllers Key Responsibilities Retail Retalix Solution Specialist (L2 Support Engineer) Role Summary The Retail Retalix Solution Specialist is responsible for supporting, administering, troubleshooting, and maintaining the Retalix Retail and Point of Sale (POS) ecosystem across retail store environments. The role ensures high availability of POS systems, back-office applications, payment integrations, fuel operations, inventory management, and store systems to enable uninterrupted retail business operations. Key Responsibilities Application & POS Support • Provide L2 support for Retalix POS, Back Office Systems (BOS), and retail applications. • Troubleshoot and resolve incidents related to sales transactions, promotions, pricing, inventory, and store operations. • Support cashier workstations, POS terminals, store controllers, and peripheral devices. • Investigate transaction failures, system performance issues, and data synchronization problems. Retail Operations Support • Support fuel management operations, pump communications, and price updates. • Assist store personnel with transaction corrections, electronic journal reviews, and reconciliation issues. • Manage product configurations, promotions, discounts, and price book updates. • Support inventory and stock management processes • Perform root cause analysis for recurring incidents. • Coordinate with Service Desk (L1), Infrastructure Teams, and Vendors for issue resolution. • Participate in Major Incident Management and bridge calls. System Administration • Configure and maintain Retalix store systems and user access. • Perform application health checks and proactive monitoring. • Support software deployments, upgrades, patches, and configuration changes. • Validate interfaces between POS, payment systems, controllers, and back-office applications. Documentation & Continuous Improvement • Create and maintain SOPs, Knowledge Articles, and troubleshooting guides. • Support automation and process improvement initiatives. • Conduct knowledge transfer sessions for service desk and support teams. • Identify opportunities to improve remote resolution and reduce field support dependency. Technical Skills Required Retail Applications • Retalix POS Suite • Retalix Back Office System (BOS) • Retail Store Controller Applications • Inventory & Fuel Management Systems POS & Retail Technologies • POS Terminals • Payment Systems (Verifone, Ingenico, etc.) • Barcode Scanners • Receipt Printers • Fuel Pump Integration Systems • Store Networks and Controllers Skill Requirements Other Requirements Maximum Salary (US): Minimum Salary (US): Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Compensation and Benefits A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Copyright © 2026 HCL Technologies Limited Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. 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