SeniorAdministrator IT Operations Management, RESTful API, Angular

Job description

Minimum 4+ years Relevant ServiceNow Experience. ServiceNow ITOM experience with specific focus on Discovery, Event Management and Service Mapping. CSA & CIS Certification mandatory Key Responsibilities Mandatory requirement to have active CSA & CIS Certification (Discovery, Event Management) is preferred. • Minimum 4+ years Relevant ServiceNow Experience. ServiceNow ITOM experience with specific focus on Discovery, Event Management and Service Mapping. • Design, develop, and implement ServiceNow Service Mapping solutions for business-critical services. • Identify business services and applications to be mapped using Service Mapping tools. • Integrate discovery and mapping processes with the CMDB to ensure accuracy and completeness of service data. • Work with stakeholders to understand service dependencies and document end-to-end service maps. • Troubleshoot mapping errors and optimize patterns and probes for enhanced visibility. • Collaborate with platform, infrastructure, and application teams to align Service Mapping with business needs. • Customize and create new patterns, probes, and sensors as necessary. • Ensure Service Mapping data supports Event Management, Incident, Change, and Problem Management processes. • Provide expertise in ITOM best practices, including Discovery, CMDB Health, and CSDM alignment. • Ability to communicate fluently with client stakeholders Skill Requirements Mandatory requirement to have active CSA & CIS Certification • Deep understanding of ServiceNow Discovery, CMDB, MID Servers, and related integrations. • Proficient in creating and customizing patterns, probes, and sensors. • Experience working with CSDM (Common Service Data Model) and service taxonomy. • Familiarity with network protocols (e.g., HTTP, SNMP, SSH, WMI) and infrastructure technologies (e.g., load balancers, databases, middleware). • Knowledge of scripting (JavaScript, GlideScript) and regex. • Experience in troubleshooting and resolving Service Mapping issues. • ServiceNow Certified Implementation Specialist – ITOM / Discovery / Service Mapping. • Familiarity with other ITOM modules: Event Management, Cloud Management, AIOps. • Exposure to Agile methodologies and DevOps environments. • Experience with enterprise tools like SolarWinds, AppDynamics, Dynatrace, or Splunk Other Requirements Mandatory requirement to have active CSA & CIS Certification (Discovery, Event Management) is preferred.\\\\r\\\\n• Minimum 4+ years Relevant ServiceNow Experience. ServiceNow ITOM experience with specific focus on Discovery, Event Management and Service Mapping.\\\\r\\\\n• Design, develop, and implement ServiceNow Service Mapping solutions for business-critical services.\\\\r\\\\n• Identify business services and applications to be mapped using Service Mapping tools.\\\\r\\\\n• Integrate discovery and mapping processes with the CMDB to ensure accuracy and completeness of service data.\\\\r\\\\n• Work with stakeholders to understand service dependencies and document end-to-end service maps.\\\\r\\\\n• Troubleshoot mapping errors and optimize patterns and probes for enhanced visibility.\\\\r\\\\n• Collaborate with platform, infrastructure, and application teams to align Service Mapping with business needs.\\\\r\\\\n• Customize and create new patterns, probes, and sensors as necessary.\\\\r\\\\n• Ensure Service Mapping data supports Event Management, Incident, Change, and Problem Management processes.\\\\r\\\\n• Provide expertise in ITOM best practices, including Discovery, CMDB Health, and CSDM alignment.\\\\r\\\\n• Ability to communicate fluently with client stakeholders.\\\\r\\\\n Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. 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