Sr Subject Matter Expert (Support&Ops)

Job description

Functional Skills • IBM MQ 9.x and 8.x administration in critical production environments. • MQ upgrades and migrations across Linux and Windows platforms. • MQ cluster, certificate, object, multi-instance, and RDQM configuration. • MQ troubleshooting, capacity analysis, performance analysis, monitoring, scripting, and automation. • Experience working with IBM vendor support on product issues and bugs. • Strong stakeholder coordination, technical-requirement analysis, system analysis, and communication skills. Additional Knowledge • RabbitMQ • MeshIQ Leadership and Operational Responsibilities • Manage a highly skilled, multi-skilled team and onboard experienced resources for user support. • Manage projects, costs, and budgets while ensuring optimization. • Apply automation principles and industry best practices. • Handle critical escalations and drive issues toward resolution. • Work independently, propose improvement ideas, and collaborate globally. • Operate effectively in highly challenging and demanding environments. • Apply infrastructure-management best practices covering availability, service quality, and legacy management. • Demonstrate strong knowledge of Incident, Change, Request, and Release Management. • Understand Vulnerability Management; Asset, License, and Capacity Management; and resiliency practices. • Support Disaster Recovery, Business Continuity Planning, and application DR activities. • Manage project reporting, timelines, and dashboard publication. • Ensure resiliency tests and exercises are completed in accordance with recommendations. • Provide weekend support when required. Desirable Skills • ITIL V3 knowledge • Agile certifications • Shell scripting Key Responsibilities Functional Skills • IBM MQ 9.x and 8.x administration in critical production environments. • MQ upgrades and migrations across Linux and Windows platforms. • MQ cluster, certificate, object, multi-instance, and RDQM configuration. • MQ troubleshooting, capacity analysis, performance analysis, monitoring, scripting, and automation. • Experience working with IBM vendor support on product issues and bugs. • Strong stakeholder coordination, technical-requirement analysis, system analysis, and communication skills. Additional Knowledge • RabbitMQ • MeshIQ Leadership and Operational Responsibilities • Manage a highly skilled, multi-skilled team and onboard experienced resources for user support. • Manage projects, costs, and budgets while ensuring optimization. • Apply automation principles and industry best practices. • Handle critical escalations and drive issues toward resolution. • Work independently, propose improvement ideas, and collaborate globally. • Operate effectively in highly challenging and demanding environments. • Apply infrastructure-management best practices covering availability, service quality, and legacy management. • Demonstrate strong knowledge of Incident, Change, Request, and Release Management. • Understand Vulnerability Management; Asset, License, and Capacity Management; and resiliency practices. • Support Disaster Recovery, Business Continuity Planning, and application DR activities. • Manage project reporting, timelines, and dashboard publication. • Ensure resiliency tests and exercises are completed in accordance with recommendations. • Provide weekend support when required. Desirable Skills • ITIL V3 knowledge • Agile certifications • Shell scripting Skill Requirements Functional Skills • IBM MQ 9.x and 8.x administration in critical production environments. • MQ upgrades and migrations across Linux and Windows platforms. • MQ cluster, certificate, object, multi-instance, and RDQM configuration. • MQ troubleshooting, capacity analysis, performance analysis, monitoring, scripting, and automation. • Experience working with IBM vendor support on product issues and bugs. • Strong stakeholder coordination, technical-requirement analysis, system analysis, and communication skills. Additional Knowledge • RabbitMQ • MeshIQ Leadership and Operational Responsibilities • Manage a highly skilled, multi-skilled team and onboard experienced resources for user support. • Manage projects, costs, and budgets while ensuring optimization. • Apply automation principles and industry best practices. • Handle critical escalations and drive issues toward resolution. • Work independently, propose improvement ideas, and collaborate globally. • Operate effectively in highly challenging and demanding environments. • Apply infrastructure-management best practices covering availability, service quality, and legacy management. • Demonstrate strong knowledge of Incident, Change, Request, and Release Management. • Understand Vulnerability Management; Asset, License, and Capacity Management; and resiliency practices. • Support Disaster Recovery, Business Continuity Planning, and application DR activities. • Manage project reporting, timelines, and dashboard publication. • Ensure resiliency tests and exercises are completed in accordance with recommendations. • Provide weekend support when required. Desirable Skills • ITIL V3 knowledge • Agile certifications • Shell scripting Other Requirements Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion. 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