Senior Process Associate

Job description

The Billing Team’s agent objective is to achieve the billing targets set for his/her group. Following defined invoicing processes to correctly Invoice all outstanding charges at respective dates in such a way that both external and internal customers are 100% satisfied. Key components of success will include: Achievement of monthly/quarterly targets and SLA Regular communication to Team Leader Robust escalation process. Resilient under pressure and ability to quickly adapt to unforeseen work demands. Committed approach to team work. Key Responsibilities Ensure unbilled items are issued in a timely manner in line with targets/SLA’s set. Daily validation & clearance of meter reading errors, contract errors, Partner Portal errors which are causing unbilled items. Monitoring of billing holds CFM activity Manual meter reading entry on behalf of customers/Partners Idenifying system issues and logging Solution Manger tickets to resolve Ensure business targets on billing completeness, quality and timeliness are achieved. Driving connectivity to ensure billing quality Promote Portal usage – self-service for meter reading entry Able to work under pressure and reach targets to the best of your abilities. Where problems cannot be personally resolved use judgement to forward issue’s as appropriate and manage their timely resolution. Escalate, to the next level, any unresolved billing issue’ s in a timely manner. And any ad hoc duties as required. To ensure compliance with T&C’s and Business Rules and absolute compliance with corporate guidelines encompassing in particular ethical and financial rules. To ensure strict adherence to IC & Sarbox requirements Skill Requirements University Level education (desirable) Min of 3 years’ experience of Pan-European OTC Environment Proven track record in meeting targets and SLA’s. PC literacy, particularly in MS Office (Windows NT). Demonstrate a customer focused orientation Excellent analytical and problem solving skills. Other Requirements Fluency in (specific language), both written and verbal. Results / Target driven Self-motivated and willing to learn new skills Team Player Ability to work on own initiative Adaptable to a changing environment & flexible with regard to working patterns Excellent communication and negotiation skills Excellent Customer Care skills Computer literate Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. 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