Client Delivery Director

Job description

Own the integrated delivery plan from discovery and architecture through AI, data, web, integration, platform, testing, release, and stabilization. Convert approved scope, business priorities, architecture decisions, and acceptance criteria into phased plans, sprint outcomes, dependency maps, and measurable milestones. Coordinate Product, Business Analysis, Architecture, AI, Data, Web/UI, Integration, DevOps, Testing, Security, Risk, vendors, and client stakeholders. Run delivery governance through RAID, decision and action tracking, quality gates, change control, status reporting, steering reviews, and timely escalation. Secure readiness for environments, access, data, connectivity, architecture, security, AI and data governance, model and technology risk, testing, and release approvals. Facilitate architecture and design reviews; ensure decisions, assumptions, constraints, integration boundaries, and non-functional requirements are documented, owned, and translated into delivery actions. Challenge estimates and sequencing using practical knowledge of AI, cloud, web, data, integration, and DevOps dependencies. Ensure AI delivery addresses grounding, confidence, guardrails, evaluation, traceability, audit evidence, human oversight, privacy, security, and operational monitoring. Ensure web delivery covers user journeys, role-based access, API contracts, accessibility, performance, resilience, observability, and supportability. Govern Agile execution, scope, schedule, capacity, cost, quality, acceptance, vendor commitments, and recovery actions across all workstreams. Communicate decisions, trade-offs, risks, progress, and required actions clearly to senior business, technology, and client stakeholders. Lead UAT readiness, production-readiness reviews, deployment, hypercare, knowledge transfer, transition to operations, and formal impact assessment for scope changes. Key Skills Proven leadership of complex, cross-functional technology programs using Agile/Scrum, SDLC, release, quality, and production-readiness practices. High-level understanding of enterprise AI and agentic AI architecture, including LLMs, RAG, agent orchestration, knowledge stores, tools, memory, guardrails, evaluation, auditability, observability, and human controls. Strong experience delivering cloud-based enterprise web applications, including React or Angular, backend services, APIs, microservices, databases, messaging, identity, security, and deployment patterns. Working knowledge of Azure, AWS, or GCP; containers and orchestration; CI/CD; infrastructure as code; logging, monitoring, secrets, access control, resilience, and environment topology. Ability to interpret architecture diagrams, data and API flows, integration contracts, non-functional requirements, and operational support models and convert them into executable delivery actions. Advanced planning, estimation, dependency, RAID, change, capacity, financial, vendor, quality, and acceptance management. Strong governance orientation across security, privacy, data, AI, model, technology, operational, regulatory, and audit controls. Excellent executive, client, and engineering communication, negotiation, decision facilitation, and conflict resolution. Banking, capital markets, Corporate Actions, SWIFT, or regulated-platform experience is desirable. Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field; PMP, PgMP, SAFe, Scrum, cloud, or AI certification preferred. Key Responsibilities Own the integrated delivery plan from discovery and architecture through AI, data, web, integration, platform, testing, release, and stabilization. Convert approved scope, business priorities, architecture decisions, and acceptance criteria into phased plans, sprint outcomes, dependency maps, and measurable milestones. Coordinate Product, Business Analysis, Architecture, AI, Data, Web/UI, Integration, DevOps, Testing, Security, Risk, vendors, and client stakeholders. Run delivery governance through RAID, decision and action tracking, quality gates, change control, status reporting, steering reviews, and timely escalation. Secure readiness for environments, access, data, connectivity, architecture, security, AI and data governance, model and technology risk, testing, and release approvals. Facilitate architecture and design reviews; ensure decisions, assumptions, constraints, integration boundaries, and non-functional requirements are documented, owned, and translated into delivery actions. Challenge estimates and sequencing using practical knowledge of AI, cloud, web, data, integration, and DevOps dependencies. Ensure AI delivery addresses grounding, confidence, guardrails, evaluation, traceability, audit evidence, human oversight, privacy, security, and operational monitoring. Ensure web delivery covers user journeys, role-based access, API contracts, accessibility, performance, resilience, observability, and supportability. Govern Agile execution, scope, schedule, capacity, cost, quality, acceptance, vendor commitments, and recovery actions across all workstreams. Communicate decisions, trade-offs, risks, progress, and required actions clearly to senior business, technology, and client stakeholders. Lead UAT readiness, production-readiness reviews, deployment, hypercare, knowledge transfer, transition to operations, and formal impact assessment for scope changes. Skill Requirements Other Requirements Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. 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