SME Program & Project Management

Job description

Experienced IT Project Manager with a strong background in managing Digital Workplace, End User Computing, Infrastructure and Service Transition projects within enterprise managed-services environments. Skilled in driving projects from initiation through implementation and handover to BAU operations, with strong focus on scope, schedule, cost, resources, risks, dependencies and stakeholder governance Key Responsibilities Lead end-to-end delivery of Workplace / EUC transformation and infrastructure projects. Own project planning, milestones, dependencies, RAID tracking and executive reporting. Coordinate cross-functional teams across Workplace, Service Desk, Deskside/Field Support, Network, Security, Cloud, IAM and Infrastructure. Manage device deployment, refresh, migration, site transition and technology rollout programs. Drive resource planning, onboarding, vendor coordination and delivery readiness. Manage project scope against SOW, contractual commitments and change requests, ensuring clear separation between project and BAU responsibilities. Track project financials including budget, resource cost, vendor commercials, PO/SOW requirements and billing milestones. Lead customer governance through project reviews, steering meetings, status reporting and escalation management. Maintain RAID logs and drive mitigation of delivery risks, issues and cross-team dependencies. Coordinate UAT, deployment readiness, go-live, hypercare and formal transition to BAU/support teams. Ensure project documentation, acceptance criteria, operational handover and closure requirements are completed. Skill Requirements Windows 10/11 Microsoft 365 Microsoft Intune Microsoft Entra ID Autopilot Endpoint/device lifecycle management Service Desk and Deskside/Field Support Application deployment and migration Other Requirements Azure / Cloud infrastructure Network and Wi-Fi Firewall and security services IAM Servers and virtual machines Monitoring and operational tooling Job Description : Agile / Waterfall / Hybrid delivery\\\\r\\\\nRAID management\\\\r\\\\nChange management\\\\r\\\\nITIL\\\\r\\\\nService transition\\\\r\\\\nProject governance\\\\r\\\\nVendor management\\\\r\\\\nBudget and commercial managemen Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. 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