Shift Lead (Support & Operations)

Job description

We are seeking a skilled and proactive IT Support Engineer to manage and maintain a hybrid infrastructure environment comprising both on-premise and cloud-based (Azure/AWS) systems. The ideal candidate will possess strong expertise in Windows and Linux server administration, Azure platform management, and ITSM practices, with hands-on experience in system monitoring, automation, and troubleshooting in a 24x7 enterprise environment Key Responsibilities Key Responsibilities: Manage and maintain Windows and Linux servers across cloud (Azure/AWS) and on-premise environments. Ensure all systems are secure, regularly updated, and highly available. Administer Azure cloud infrastructure; AWS knowledge is an added advantage. Monitor systems using tools like Dynatrace ; identify recurring issues and recommend solutions. Participate in a 24x7 on-call rotation for critical support coverage. Perform server installations, configurations, patching, vulnerability management, and upgrades. Administer and troubleshoot Active Directory, including group policies and device management. Work closely with infrastructure and application teams to optimize system operations. Follow ITSM best practices, handling incident , problem , and change management using ticketing systems. Develop and maintain SOPs, technical documentation, and environment-specific policies. Automate operational tasks through scripting to enhance support efficiency and reduce manual workload. Recommend performance improvements and capacity enhancements for supported infrastructure. Skill Requirements Exp :- 3- 5 years of Exp Required Qualifications: Proven experience with Windows and Linux server administration in hybrid environments. Strong understanding and practical experience with Azure Administration ; AWS exposure is a plus. Experience with monitoring tools , ideally Dynatrace . Solid knowledge of ITSM processes and ticketing tools (e.g., ServiceNow, BMC Remedy). Hands-on experience in Active Directory , group policies , and user/device management . Strong networking fundamentals (TCP/IP, DNS, DHCP, routing, firewalls). Scripting skills (PowerShell, Bash, or similar) to support automation tasks. Excellent troubleshooting and analytical skills. Preferred Qualifications: Azure Administrator Associate or AWS Solutions Architect Associate certification. Experience working in a hybrid cloud environment with enterprise-scale infrastructure. Familiarity with containerization and virtualization technologies is a plus. Other Requirements Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion. Disclaimer Privacy Statement Terms of use Sitemap Raise a Grievance We use cookies on our site. Please read more about cookies policy here. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab. 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